Frontline Managers

Let Your Patients Know You’re Listening
  • Developing cards so patients can ask questions and raise concerns
  • Collecting the cards at patient discharge, and make sure there are no unanswered questions
  • Addressing the concerns to elevate service

What can your team do to listen to what your patients are telling you they want and need?

 

scarrpm Wed, 11/16/2016 - 16:37

Co-Pays: Make Collections Easier, Just Ask

  • Training your team about the co-pay collection process and how to ask for money
  • Educating about the importance of co-pays and the availability of financial assistance
  • Hiring a financial counselor, and making them both visible and available to patients

What can your team do to get needed trainings from other departments? What else could your team do to see how your work fits into KP's "big picture"? 

 

The EZ Option of Cash Co-Pays

  • Training staff on how to handle cash, and tracking payments
  • Getting a lock box to safely store cash payments, and reviewing data at monthly meetings
  • Letting other teams know that cash payments are possible

What can your team do to look at the care experience though the eyes of the patient? What else could your team do to make going to the doctor easier for the member? 

 

Highlights of the 2015 National Agreement

Submitted by Paul Cohen on Sun, 11/13/2016 - 15:03
Tool Type
Reports and Guides
Format
Image
PDF
PPT
Topics
LMP News
Role
Frontline Managers
Frontline Workers
2015 NA highlights.pdf

The 2015 National Agreement between Kaiser Permanente and the Coalition of of Kaiser Permanente Unions is the most comprehensive, forward-looking contract in the history of the Labor Management Partnership. See a summary of key points (PDF or PPT).

Non-LMP
Non-LMP
Tool landing page copy (reporters)
Highlights of the 2015 National Agreement

Format/sizes:

  • PDF (two pages, 8.5" x 11")
  • PPT (18-slide deck)
  • Small infographic (sized to print on 8.5" x 14" paper)
  • Large infographic (sized to print on 11" x 17" paper)

Intended audience:
Frontline workers, managers and physicians 

Best used:
Brief text and graphics give an overview of key provisions of the 2015 National Agreement. Choose the format that works best for you!

Released
Tracking (editors)
Obsolete (webmaster)
not migrated

Co-Lead Action Planning Worksheet

Submitted by Kristi on Mon, 11/07/2016 - 15:12
Tool Type
Checklists
Format
PDF
Running Your Team
Meetings
Topics
LMP Processes
Role
Frontline Managers
Taxonomy upgrade extras
lmpartnership.org
worksheet_co-lead action planning

A worksheet for capturing working agreements between co-leads, and a step-by-step checklist for planning a successful UBT kickoff meeting.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Co-Lead Action Planning Worksheet

Format:
Word DOC

Size:
6 pages, 8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Co-leads can learn to work together and successfully kick off their unit-based teams by consulting this checklist.

Released
Tracking (editors)
Classification (webmaster)
Unit-based Teams
Obsolete (webmaster)
PDF
lmpartnership.org
not migrated
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