Affordability

Business Literacy Series (classroom) Laureen Lazarovici Tue, 01/30/2018 - 17:48
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not migrated
Keywords
Business literacy training
timelines
BLS
Topics
Affordability
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Headline (for informational purposes only)
Business Literacy Series (classroom)
Request Number
LSR-1983
Long Teaser

This highly interactive and engaging curriculum is designed to educate frontline teams/departments on the business of Kaiser Permanente. 

Story body part 1

Program description

The Business Literacy Series (BLS) is a highly interactive and engaging curriculum designed to educate frontline teams/departments about the business of Kaiser Permanente. These face-to-face courses encourage active learning through group activities. Courses may be delivered at a dedicated training session or be used as just-in-time tools at staff meetings, UBT meetings or brown bag sessions to meet the needs of each region, service area or medical center.

Scroll down for details on each course or download an at-a-glance description.

Path to Performance

Level 3

Duration

Each course runs between 45 and 55 minutes:

  • KP’s Integrated Business Model (IBM), 45 minutes
  • Revenue Expenses and Margins (REM), 50 minutes
  • Health Care Costs and Trends (HCCT), 55 minutes
  • External Measures of Success: How UBTs Can Influence KP’s Scores (EMS), 45 minutes
  • Our Unit-Based Team Perspective and People Pulse (UBTP), 45 minutes
  • A KP History Timeline (HT), 55 minutes

 

Who should attend

Job categories include labor and management members of a unit-based team.

Program requirements

It is recommended participants have completed their foundational LMP training for level 1 and 2 teams.

BLS series course objectives and learning outcomes

KP’s Integrated Business Model (IBM)

This 45-minute course explains KP's unique business model: Kaiser Foundation Health Plan, the Permanente Medical Group and Kaiser Foundation Hospitals (or locally contracted hospital services). At the end of this session, learners will be able to explain the competitive advantages of this model and the benefits to KP members.

Revenue, Expenses and Margin (REM)

This 50-minute course shows how our decisions and actions can influence the cost of care to KP members and patients. REM focuses on KP’s primary sources of revenue, and how revenues and expenses are allocated across the organization. Learners discuss factors that may lead revenues to rise or fall, and the need to have and meet a margin. At the end of this session, learners will understand the importance of participating in affordability projects.

Health Care Costs and Trends (HCCT)

This 55-minute course examines the financial challenges facing KP members who struggle to afford health care services. It addresses rising health care costs and current trends in today’s changing marketplace. Through video clips, group discussions and brainstorming, participants are encouraged to think about what they can do as individuals and unit-based team members to help improve operations and reduce waste. At the end of this session, learners will understand the need to play a role in improving the affordability of care.

External Measures of Success (EMS)

This 45-minute course shows the connection between the work teams do and the external measures used in the marketplace to evaluate KP’s success. The course offers an overview of key (publically reported) performance metrics, such as the Medicare Star Quality Ratings System, HEDIS (Healthcare Effectiveness Data and Information Set), CAHPS (Consumer Assessment of Healthcare Plans and Systems) and HCAHPS (Hospital Consumer Assessment of Healthcare Plans and Systems). Learners review case studies and KP service scores that are linked to UBT development. At the end of this session, learners will understand how their unit-based teams can influence these metrics and have a positive impact on KP’s external measures of success.

Our Unit-Based Team Perspective (UBTP)

This 45-minute course brings home the personal side of performance improvement. Participants discuss their experiences working in a unit-based team. Using selected People Pulse survey results and learning exercises, this course shows the benefits of UBTs as a business model. Discussions include how engagement in a UBT influences business performance and the work environment. At the end of this session, learners will be equipped and energized to be part of a high-performing team/department.

A KP History Timeline (HT)

This 55-minute course builds understanding of KP’s mission and accomplishments. It identifies key events that led Kaiser Permanente to its integrated business model and made us a leader in health care. It also reviews how our Labor Management Partnership has influenced KP’s development and strengthened KP and the unions. At the end of this session, learners will feel proud of their contributions to the health of our communities, and how to be effective ambassadors for KP.

FAQs

Q: Does my team need to complete all courses to fulfill requirements for business literacy?

A: Business literacy training requirements are determined by each region. For more details, connect with your corresponding unit-based team consultant or your regional LMP training office.

Q: What is the difference between the Business Literacy Series and some existing business literacy modules?

A: Click here for details.

Communicator (reporters)
Laureen Lazarovici
Editor (if known, reporters)
Tyra Ferlatte
Only use image in listings (editors)
not listing only
Status
Developing

Embracing Change Helps Team Save Thousands of Dollars

  • Reviewing the Emergency Department’s patient intake procedure and documenting the number of forms used
  • Brainstorming ways to reduce multiple forms and frequency of contact between clerks and patients
  • Educating clerks and staff on the new technology, including the use of electronic signature pads

What can your team do to leverage technology to save money and improve the patient experience? What else could you do to help keep KP affordable for our member and patients?

 

Pharmacy Team Turns Inventory Blemish Into Success
  • Partnering with Pharmacy Analytics to identify and remove outdated drugs from the shelf
  • Engaging team members to “own” a section of the pharmacy and monitor expired or slow-moving medications

What can your team do to better manage your inventory? What else could you do to save money and keep KP affordable for members and patients?

 

Laureen Lazarovici Wed, 11/22/2017 - 13:47
How a Pharmacy Team Solved an Expensive Problem Kellie Applen Wed, 10/25/2017 - 13:54
Region
Northwest
Keywords
Community Care Pharmacy
Portland
Topic
Affordability
Download File URL
http://content.jwplatform.com/videos/PKGwiH0a-iq13QL4R.mp4
Request Number
VID-165_How_Pharmacy_Team_Solved_Expensive_Problem
Running Time
2:25
Long Teaser

In just six months, a pharmacy team in Portland, Ore., reduces its expired-medication costs by 90 percent—from $70,000 to $7,000.

Communicator (reporters)
Jennifer Gladwell
Editor (if known, reporters)
Tyra Ferlatte
Status
Done
Date of publication

By working with other departments to get the data they need, members of this pharmacy team in the Northwest reduced their expired-medication costs by 90 percent. What can your team learn from its success to help keep Kaiser Permanente affordable?

Produced by Jennifer Gladwell.
Edited by Jennifer Gladwell and Kellie Applen.
Videography and Photography by Beverly White and Laura Morton.

 

 

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Better Coordination Spells R-e-l-i-e-f for Telemetry Team

  • Reviewing the department budget and using performance improvement tools to determine the causes of overtime
  • Revamping the department workflow and coordinating with each other to schedule a relief RN to cover those on break
  • Educating and reminding staff about the importance of clocking in and out on time
  • Encouraging nurses to notify their managers two hours before the end of shift if they expect to work overtime.

How to Be a Waste Walk Superhero

Topic
Affordability
Request Number
VID-161_Waste_Walk
Long Teaser

Watch this short video and be inspired to start a waste walk — and help make KP more affordable — today.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Non-LMP
Video Media (reporters)
Download File URL
http://content.jwplatform.com/videos/HiNaURcG-iq13QL4R.mp4
Running Time
1:22
Status
Released
Tracking (editors)
Date of publication

See how taking simple steps to reduce waste in your department can make you a superhero at Kaiser Permanente.

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Team Educates Patients and Saves $1 Million

  • Team members learning about their own benefits and researching which Emergency Departments Kaiser Permanente prefers to have members use
  • Analyzing claims data for patients with the highest number of Emergency Department visits
  • Educating patients about Emergency Department use

What can your team do to improve its own business literacy? And help patients make better decisions about their care? 

 

Giving Babies the Right Start Kellie Applen Wed, 06/21/2017 - 10:15
Region
Northwest
Keywords
Westside Medical Center
Northwest region
Topic
Affordability
Download File URL
http://content.jwplatform.com/videos/gErcGOSc-iq13QL4R.mp4
Request Number
VID-159_Giving_Babies the Right Start
Running Time
2:15
Long Teaser

A Labor and Deliver team in the Northwest reduces the average time taken to begin an emergency C-section once a physician makes the decision to do surgery.

Communicator (reporters)
Jennifer Gladwell
Editor (if known, reporters)
Non-LMP
Status
Done
Date of publication

A Labor and Delivery team in the Northwest reduces the average time taken to begin an emergency C-section once a physician makes the decision to do surgery.

Produced by Jennifer Gladwell

Edited by Jennifer Gladwell and Kellie Applen

 

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not migrated
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