PDF

Poster: Team's Success Brings in $10 Million

Submitted by Kellie Applen on Fri, 07/27/2012 - 14:22
Region
Colorado
Tool Type
Posters
Format
PDF
Keywords
UBT
treska francis
Medicare Risk Business Services
Beth Cox
Stephanie White
Topics
Affordability
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
poster_medicare_risk_Colo.

This poster from the August 2012 Bulletin Board Packet highlights a business services team that discovered a glitch, corrected it, and brought in $10 million in Medicare reimbursements.

Non-LMP
Tool landing page copy (reporters)
Poster: Team's Success Brings in $10 Million

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster highlights a business services team that discovered a glitch, corrected it, and brought in $10 million in Medicare reimbursements. Post on bulletin boards, in break rooms and other staff areas.

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10 Essential Tips for Huddles

Submitted by Kellie Applen on Mon, 07/23/2012 - 13:29
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Communication
Meetings
Keywords
huddles
10 essential tips
Topics
Culture
Performance Improvement
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
bulletin board packet
tips_huddles

Tips for maximizing the effectiveness of your team's huddles.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
10 Essential Tips for Huddles

Format: 
PDF

Size: 
8.5" x 11"

Intended audience: 
Frontline employees, managers and physicians, and UBT consultants

Best used:
Post these 10 tips on successful huddles on bulletin boards and discuss in team meetings; use this tipsheet as a starting point for team discussions and brainstorming. 

Related stories/videos:
See how teams have put these tips to use.

 

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'Huddle Power': Video User's Guide

Submitted by Kellie Applen on Mon, 07/23/2012 - 13:28
Tool Type
Posters
Format
PDF
Keywords
Colorado Internal Medicine
Hawaii ASR
Lakewood Medical Offices
Topics
Culture
Performance Improvement
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
other_huddles

This user's guide explains why huddles are an effective way of improving performance and describes how to use the "Huddle Power" video to inspire team members to hold short, regular meetings.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
'Huddle Power': Video User's Guide

Format: 
PDF

Size: 
8.5" x 11"

Intended audience: 
Frontline employees, managers and physicians, and UBT consultants

Best used: 
Show the "Huddle Power" video and pass out this guide at UBT meetings and trainings to inspire your team to use daily huddles as one way to improve performance. 

Click here to watch the "Huddle Power" video.

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10 Essential Tips for Keeping Patients Injury-Free

Submitted by Kellie Applen on Tue, 07/03/2012 - 15:46
Tool Type
Tip Sheets
Format
PDF
Keywords
10 essential tips
Topics
Patient Safety
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
bulletin board packet
tips_patient_safety

This poster, which was part of the July 2012 Bulletin Board Packet, contains tips for reducing patient injuries.

Non-LMP
Tool landing page copy (reporters)
Ten Essential Tips for Keeping Patients Injury Free

Format: 
PDF

Size: 
8.5" x 11"

Intended audience: 
Frontline employees, managers and physicians, and UBT consultants

Best used:
Use these tips from UBTs that have reduced patient injuries as a starting point for team discussions and brainstorming. Post on bulletin boards and discuss in team meetings.

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PDF
Quality
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Powerpoint: X Marks the Spot

Submitted by Kellie Applen on Tue, 07/03/2012 - 11:35
Region
Georgia
Tool Type
PowerPoints
Format
PDF
Keywords
Georgia
act
Cumberland
Topics
Affordability
Service
Role
Frontline Workers
UBT Consultants & UPRs
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
ppt_georgia_pharmacy

This PowerPoint slide from the July 2012 Bulletin Board packet highlights a pharmacy that reduced waste and improved service.

Non-LMP
Tool landing page copy (reporters)
Powerpoint: X marks the spot

Format:
PPT

Size:
1 Slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This PowerPoint slide highlights a pharmacy that reduced waste and improved service. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

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Poster: X Marks the Spot

Submitted by Kellie Applen on Tue, 07/03/2012 - 09:54
Region
Georgia
Tool Type
Posters
Format
PDF
Keywords
UBT
Plan
Do
Study
Georgia
act
Cumberland
Topics
Affordability
Performance Improvement
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
poster_georgia_pharmacy

This poster from the July 2012 Bulletin Board Packet features a Georgia Pharmacy team that reduced waste and improved service.

Non-LMP
Tool landing page copy (reporters)
Poster: Busy call center boosts morale with fun

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster, for bulletin boards in break rooms and other staff areas, features a Georgia Pharmacy team that reduced waste and improved service.

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Poster: Bolder Communication Helps Diagnose Malnutrition

Submitted by Kellie Applen on Wed, 06/06/2012 - 16:03
Region
Northern California
Tool Type
Posters
Format
PDF
Topics
Quality
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
bb_communication_malnutrition_ncal

This poster features a Nothern California team that improved communication and its ability to diagnose malnutrition.

Non-LMP
Tool landing page copy (reporters)
Poster: Bolder Communication Helps Diagnose Malnutrition

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Gain inspiration from this Northern California team that improved communication and its ability to diagnose malnutrition.

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Poster: Service Is Our Passion

Submitted by Shawn Masten on Thu, 05/10/2012 - 06:24
Tool Type
Posters
Format
PDF
Topics
Service
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Hank
Spring 2012
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
poster_hank_31_service

This poster with the KP Service Credo, from the back cover of the Spring 2012 Hank, depicts our cause, our passion and the importance of patient-centered care.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Poster: Service Is Our Passion

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster with the KP Service Credo, showing the patient/member at the center being cared for by a team of KP workers, reminds us that when we provide superior service, we make lives better. Post on bulletin boards, in break rooms and other staff areas.

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All in a Day's Work: Everyday Magic

Submitted by Shawn Masten on Thu, 05/10/2012 - 04:39
Tool Type
Comics
Format
PDF
Keywords
All in a day's work
cartoon
the magic of good service
Topics
Performance Improvement
Hank
Spring 2012
Taxonomy upgrade extras
hank
other_cartoon_hank_spring2011

The cartoon from the Spring 2012 edition of Hank provides a humorous look at the hard work of teams.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
All in a Day's Work: Everyday Magic

Format:
PDF (color or black and white)

Size:
7.25" x 7.25" (prints out on 8.5" x 11") 

Intended audience:
Anyone with a sense of humor

Best used:
Download and post this humorous look at providing superior service on bulletin boards and in your cubicle, and attach it to emails. Have fun!

 

 

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hank
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Poster: Fighting the Flu Face to Face

Submitted by Kellie Applen on Fri, 04/27/2012 - 15:33
Region
Southern California
Tool Type
Posters
Format
PDF
Keywords
Orange County
flu shot
vaccine
facilitywide UBT
Topics
Patient Safety
Workplace Safety
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
bb_fighting_flu

This poster features a UBT encompassing our entire facility that successfully encouraged more employees to get the flu shot.

Non-LMP
Tool landing page copy (reporters)
Poster: Fighting the Flue Face to Face

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster, for bulletin boards, in break rooms and other staff areas, features an all-facility UBT that successfully encouraged more employees to get the flu shot.

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