Frontline Workers

• Surveying employees about attendance policies
• Creating guidelines around sick days, tardiness and dangling (not filling out time cards)
• Rewarding successful employees with a formal lunch

What can your team do to reward and recognize one another?

• Identifying which tests oncology patients actually need
• Creating and issuing a "golden ticket" to get patients to the front of the line
• Fast tracking the processing of labs before seeing the doctor

What can your team do to adjust your workflow in a way that puts the patient at the center?

• Using key phrases in malnutrition assessment to catch the attention of physicians
• Bolding their recommendations in notes to doctors
• Speaking directly to physicians about potentially malnourished patients

What can your team do to improve cooperation between physicians and other members of the care team?

• Coordinating transport times with other departments, and ensuring labs and meds are ready
• Ordering new, wider and more accessible chairs to make it easier to move patients
• Creating a new and dedicated transporter position to faciliate trips

What can your team do to work effectively with other teams? What else could your team do to better understand patients' needs? 

• Communicating with the team
• Asking how the team prefers to communicate or meet
• Allowing team members to earn rewards for attendance

What can your team do to improve communication among its members? 

• Pairing a nurse with a buddy to help with patient response
• Designating backups to the buddies
• Communicating with the appropriate nurse the patient’s needs

What can your team do to allocate staff time and attention effectively and strategically? 

• Creating a daily stretching routine, and discussing work safety on a regular basis
• Discussing proper lifting and pushing techniques, and also the proper use of equipment
• Posting safe-driving and other safety awareness tips, and highlighting the number of injury-free days

What can your team do to reduce injuries and keep one another safe on the job? 

• Identifying workplace hazards
• Encouraging discussions about safety
• Promoting safety awareness programs or initiatives

What can your team do prevent injuries before they happen? 

• Identifying asthmatic patients, who haven’t processed refills
• Contacting in groups of five each week until every patient has been reached
• Communicating the benefits of inhaled corticosteroids

What can your team do to proactively reach out to patients to help them manage their chronic conditions? 

• Coordinating with other departments, like emergency and transportation
• Spreading out requests in regular 15-minute intervals
• Meeting regularly to make adjustments

 What can your team do to work with other departments to improve patients' experiences?