Format: PDF
Size: 16 pages; print on on 8½” x 11” paper (for full-size, print on 11" x 14" and trim to 9.5" x 11.5")
Intended audience: Frontline workers, managers and physicians
Best used: Download the PDF or read all of the stories online using the links below.
Stories
- The Future of Health Care Is Now. One thing we know about health care reform is that it will bring more members our way. What can—and are—unit-based teams doing to get ready?
- Why Excellent Care Isn't Enough. Learn what some of the member services teams are doing to improve our operations and, in turn, Kaiser Permanente’s reputation. With: Answer the Phones? You've Got Power.
- Wait Times Plummet. Is your team wrestling with long wait times? See what this team did to drop wait times from nearly an hour to about 15 minutes.
- Around the Regions. Short takes from each region.
- Labor History: Picturing the Workers of Kaiser Permanente
- From the Desk of Henrietta: 'What About Me?'
Tips and Tools
- Health Care Reform Glossary
- FAQ on Health Care Reform
- Career Development: Online offerings coming this fall
- Spreading Successful Practices
- Back cover poster: 5 Top Tips to Prepare for Health Care Reform
Puzzles and Fun
- All in a Day's Work cartoon: New Member Buzz
- Download the crossword, "Hank libs," or Health Care Reform jeopardy featured in this issue.
- Get the answers to this issue's puzzles and games.
The Future Is Now
Why Excellent Care Isn't Enough
Labor History: Picturing the Workers of Kaiser Permanente
Archived content
Live, non-archived content
Long Teaser
The Summer 2013 issue of HANK, the Labor Management Partnership's quarterly magazine.
Nav Section
Topics
Service
Communicator
Tyra Ferlatte
Editor (if known)
Tyra Ferlatte
Hank
Summer 2013
Keywords
health care reform
new members
Date of publication
This has been edited
0
Content Type
Hank
Content Goal
Inspire
Instruct
Hank Issue Number
36