Bernie Nadel

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Story Content (editors)

We have a representative group here, eight people from labor and two managers. We had a conversation about this backlog. Now that our call volume is not as crazy as it was, we have to do a burn-down plan to get that inventory down. Our representative group went off and figured everything out. Having a UBT that works well makes my job so much easier. It’s a great thing—not just because they have a plan to work down the inventory, but because we’re responding to members who have some kind of question with their billing.

Long Teaser

Meet Bernie Nadel, one of the Humans of Partnership. "Having a UBT that works well makes my job so much easier," he says.

Communicator (reporters)
Sherry Crosby
Editor (if known, reporters)
Tyra Ferlatte
Status
Developing
Archived content
Live, non-archived content
Bernie
Nadel
director of Customer Service and Call Center Operations
Southern California
management
Medium Teaser

Meet Bernie Nadel, one of the Humans of Partnership. "Having a UBT that works well makes my job so much easier," he says. 

Role
Frontline Managers