Graph/Improve/Down - Color

• Coordinating transport times with other departments, and ensuring labs and meds are ready
• Ordering new, wider and more accessible chairs to make it easier to move patients
• Creating a new and dedicated transporter position to faciliate trips

What can your team do to work effectively with other teams? What else could your team do to better understand patients' needs? 

• Identifying workplace hazards
• Encouraging discussions about safety
• Promoting safety awareness programs or initiatives

What can your team do prevent injuries before they happen? 

• Creating a rewards and recognition program for perfect attendance
• Educating and coaching staff about attendance, improving communication and rebuilding trust
• Creating flexible schedules, approving last-minute vacation requests and working to raise morale

What can your team do to reward and recognize one another? 

• Instituting a regular nap time, testing both 1-3 p.m. and 2-4 p.m. slots
• Communicating to staff and families about nap time, to be quiet and posting alerts
• Coordinating with other departments to see if adjustments to time period are needed

What can your team do to try out different potiential solutions without being afraid of failure? 

• Posting laminated cards at med stations of commonly used drugs and where these are regulary stored
• Delivering drugs 15 minutes prior to adminstration to allow time to be prepared
• Color-coding bins of new meds to distinguish from a patient’s discontinued meds

What can your team do to plan ahead and prepare in advance to anticipate patient needs?

• Communicating with the customer
• Addressing the customers’ complaints
• Getting the entire team involved in making an effort to improve customer service

What can your team do to listen to and address feedback from patients and members?

• Reducing cancer IV medication waste
• Scheduling back-to-back, same-day appointments
• Using smaller vials

 What can your team do to consolidate resources and improve efficiency?

• Treating every patient as a fall risk and ensuring each patient is accompanied
• Installing bed alarms to let staff know when a patient was trying to sit up
• Rounding on patients hourly to get them out of bed and into the bathroom safely

What can your team do to reduce slips, trips and falls in your area? What else could your team do to create a culture of safety?

• Studying what other labs were doing and researching the latest technology
• Collaborating on the purchase of new equipment and gaining support to fast-track the installation
• Cross-training staff on use of new equipment and departmental processes

What can your team do to be more collaborative with departments you frequently work with? What else could your team do to cross-train staff?