Team-Tested Practices

Visit to Nursing Unit Yields Workflow Solution
  • Taking “voice of the customer” training, which advocates direct input from clients to improve a process or service
  • Shadowing nurses to better understand their perspective and identify the root causes of complaints about late or missing medication
  • Starting the morning shift 30 minutes earlier to ensure timely delivery of medications

What can your team do to listen to the voice of your customers? Especially if those customers are fellow employees in a different department? 

Laureen Lazarovici Tue, 06/18/2019 - 15:27

Embracing Change Helps Team Save Thousands of Dollars

  • Reviewing the Emergency Department’s patient intake procedure and documenting the number of forms used
  • Brainstorming ways to reduce multiple forms and frequency of contact between clerks and patients
  • Educating clerks and staff on the new technology, including the use of electronic signature pads

What can your team do to leverage technology to save money and improve the patient experience? What else could you do to help keep KP affordable for our member and patients?

 

Better Coordination Spells R-e-l-i-e-f for Telemetry Team

  • Reviewing the department budget and using performance improvement tools to determine the causes of overtime
  • Revamping the department workflow and coordinating with each other to schedule a relief RN to cover those on break
  • Educating and reminding staff about the importance of clocking in and out on time
  • Encouraging nurses to notify their managers two hours before the end of shift if they expect to work overtime.
Team Educates Patients and Saves $1 Million
  • Team members learning about their own benefits and researching which Emergency Departments Kaiser Permanente prefers to have members use
  • Analyzing claims data for patients with the highest number of Emergency Department visits
  • Educating patients about Emergency Department use

What can your team do to improve its own business literacy? And help patients make better decisions about their care? 

 

Laureen Lazarovici Wed, 07/05/2017 - 17:31
Rehab Gym Shows UBT’s Teamwork in Action
  • Involving all team members in the UBT, not just a representative group
  • Asking for (and getting!) feedback from all team members 
  • Communicating more

What can your team do to mobilize everyone? What else could your team do to listen to all members? 

 

Laureen Lazarovici Thu, 01/26/2017 - 11:56
Oversight Reduces Document Scanning Errors
  • Hosting in-service to discuss how to properly set up a scanning procedure
  • Monitoring the process to ensure the scanning was done properly
  • Sharing feedback about the process so every team member can learn from any mistake

What can your team do to work with other UBTs so you can both improve? What additional training could your team benefit from?

 

scarrpm Fri, 12/30/2016 - 11:35
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