Inpatient service

Visit to Nursing Unit Yields Workflow Solution
  • Taking “voice of the customer” training, which advocates direct input from clients to improve a process or service
  • Shadowing nurses to better understand their perspective and identify the root causes of complaints about late or missing medication
  • Starting the morning shift 30 minutes earlier to ensure timely delivery of medications

What can your team do to listen to the voice of your customers? Especially if those customers are fellow employees in a different department? 

Laureen Lazarovici Tue, 06/18/2019 - 15:27
Kid Food: Don't Fight It, Serve It
  • Following the successful practice of another team that solved the same problem
  • Offering kid-friendly food like peanut butter and jelly sandwiches
  • Creating restaurant style menus with imagery of zoo animals

What can your team do to listen to the voice of the patient? And how could your team learn from other teams that have tackled challenges similar to yours?

 

 

scarrpm Thu, 12/29/2016 - 10:07
New Printers + No Jams = Happy Patients
  • Creating a "tick sheet" for staff to note how much paper and toner is wasted
  • Figuring how often IT is called and how many patients are affected
  • Getting authorization for newer and more efficient printers

What can your team do to build a business case for better equipment? What else could your team do to reduce wasted time and effort?

scarrpm Wed, 12/28/2016 - 12:32

Coordinate Orders to Save Lives

  • Educating about the proper use of VTE orders for post-operative patients
  • Coordinating with pharmacists and other teams to ensure orders are followed
  • Outlining how the Joint Commission's SCIP guidelines can help improve compliance

 What can your team do to work with other teams to improve outcomes for patients? 

 

Telemetry Monitoring Is Critical to Good Care
  • Identifying the number of patients off telemetry monitoring for longer than 3 minutes and why
  • Huddling to discuss the severity and consequences of the problem
  • Creating reminders to check monitors, and make it part of the routine

What can your team do hardwire improvements you make into your workflow?

scarrpm Fri, 12/16/2016 - 12:58
Quiet on the Floor. It’s Nap Time
  • Instituting a regular nap time, testing both 1-3 p.m. and 2-4 p.m. slots
  • Communicating to staff and families about nap time, to be quiet and posting alerts
  • Coordinating with other departments to see if adjustments to time period are needed

What can your team do to try out different potiential solutions without being afraid of failure? 

scarrpm Mon, 12/12/2016 - 13:54
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