Preventive Care

Asthma: Look for It, Don’t Wait for It

Identifying persistent asthmatics, instead of waiting to follow up on ER visits
Discussing with patients and parents how to avoid flare-ups
Educating about the proper use of their medication to control the disease

What can your team do to harness KP's unique tools to enhance preventive care? And what can your team do to help patients better understand their care?

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Quiet on the Floor. It’s Nap Time

Instituting a regular nap time, testing both 1-3 p.m. and 2-4 p.m. slots
Communicating to staff and families about nap time, to be quiet and posting alerts
Coordinating with other departments to see if adjustments to time period are needed

What can your team do to try out different potiential solutions without being afraid of failure?

scarrpm Mon, 12/12/2016 - 13:54

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A Map Keeps Specimen Handling Clean

Discussing the problem and identifying the process to establish a chain of custody
Creating a procedural map, highlighted with photos and standardized tasks
Distributing laminated copies to appropriate areas of lab

What can your team do to analyze and improve your workflow?

scarrpm Thu, 11/17/2016 - 16:51

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Raise Your Patients' Cancer-Screening Awareness

Reporting weekly on staff engagement with patients
Training and peer-to-peer coaching of staff
Educating physicians on awareness

What can your team do to leverage KP's unique tools for prevention to keep patients healthy?

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It Pays to Share Your Schedules

Sharing scheduling data with collaborative departments
Setting boundaries to respect the other department’s needs and processes, like avoiding late-day appointments
Writing it down and gettng consensus so everyone can follow the procedure

What can your team do to work collaboratively with a sister department to improve the patient experience?

scarrpm Thu, 11/17/2016 - 15:02

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Patients Need Screening? Make It Personal

Identifying eligible members for colorectal screening
Developing a personalized story for each patient to make it relevant
Creating a follow-up process to ensure patients are following through with the test

What can your team do to customize your outreach to patients?

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This Simple Test Is FIT to Save a Life

Reaching out to patients
Emphasizing the value of taking the colorectal screening test
Identifying at-risk patients whenever they come into the office

What can your team do to be proactive about screening patients for cancer or other diseases?

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Sharing Stories Improves Cancer Screening Rates

Identifying members who are eligible for colorectal screening
Developing scripting to personalize the importance of the screening
Creating a process for follow up with members

What can your team do to humanize your approach in talking to patients about cancer screenings?

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New (and Better) Workflow Improves Blood Pressure Control

Developing specialized scripts for clinical nurse assistants (CNAs), who make outreach calls to patients with hypertension, and for receptionists, who make reminder calls about check-up appointments
Refining workflow so CNAs consistently send patients with elevated blood pressure to nurse practitioners for management
Referring patients with complex blood pressure medication management for additional consultation

What can your team do streamline processes to meet patient care goals?

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Transformed Team Tracks Kidney Transplant Patients Follow-up Care

Hosting a short-term special clinic for post-transplant patients, enabling them to get all their follow-up care in one visit
Creating an Excel spreadsheet of post-transplant patients and their follow-up needs
Making outreach calls to patients with care gaps

What can your team do to fill patient care gaps? What else could your team do to proactively meet patient needs?

Laureen Lazarovici Sun, 10/02/2016 - 14:38

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