Quality

• Identifying asthmatic patients, who haven’t processed refills
• Contacting in groups of five each week until every patient has been reached
• Communicating the benefits of inhaled corticosteroids

What can your team do to proactively reach out to patients to help them manage their chronic conditions? 

• Instituting a regular nap time, testing both 1-3 p.m. and 2-4 p.m. slots
• Communicating to staff and families about nap time, to be quiet and posting alerts
• Coordinating with other departments to see if adjustments to time period are needed

What can your team do to try out different potiential solutions without being afraid of failure? 

• Standardizing pain medication schedules, and include follow-up calls after discharge
• Reassessing patient and communicating with her when next med is scheduled
• Reinforcing the idea that “every patient is my patient” and have "no-pass" policy

What can your team do to to put the patient at the center? 

• Posting laminated cards at med stations of commonly used drugs and where these are regulary stored
• Delivering drugs 15 minutes prior to adminstration to allow time to be prepared
• Color-coding bins of new meds to distinguish from a patient’s discontinued meds

What can your team do to plan ahead and prepare in advance to anticipate patient needs?

• Reporting weekly on staff engagement with patients
• Training and peer-to-peer coaching of staff
• Educating physicians on awareness

What can your team do to leverage KP's unique tools for prevention to keep patients healthy? 

• Sharing scheduling data with collaborative departments
• Setting boundaries to respect the other department’s needs and processes, like avoiding late-day appointments
• Writing it down and gettng consensus so everyone can follow the procedure

What can your team do to work collaboratively with a sister department to improve the patient experience? 

• Identifying eligible members for colorectal screening
• Developing a personalized story for each patient to make it relevant
• Creating a follow-up process to ensure patients are following through with the test

What can your team do to customize your outreach to patients?

• Reaching out to patients
• Emphasizing the value of taking the colorectal screening test
• Identifying at-risk patients whenever they come into the office

What can your team do to be proactive about screening patients for cancer or other diseases?