Dental Teams Put Patients at Ease With "Spa-like" Services

Submitted by Sherry.D.Crosby on Wed, 05/18/2016 - 10:47
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Learn how dental teams in the Northwest are improving patient satisfaction by creating a "wow" experience that exceeds expectation.

Jennifer Gladwell
Sherry Crosby
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Northwest dental teams, like the one pictured above, are taking the stress out of dental visits with warm blankets, pillows, and personal headphones. 29055
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Team-led approach improves patient satisfaction
Jennifer Gladwell

Peace and relaxation don’t usually come to mind when visiting the dentist, but Kaiser Permanente dental teams in the Northwest are making that a reality by offering spa-like services for patients.

KP members can choose from an array of complimentary offerings that include heated blankets, pillows, and personal headphones. Started in 2013 by team members in the Glisan Dental Office, the amenities are a hit with patients. Even better, the team’s idea has spread to other KP dental offices in the Northwest region. Read the whole story on the Northwest InsideKP portal.

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How to give members a "wow" experience.

Learn how dental teams in the Northwest are improving patient satisfaction by creating a "wow" experience that exceeds expectation.

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