From the Desk of Henrietta: Is Your Good Job at Risk?

Of course, most people—except maybe the now-infamous 1%—create value at work. But we are doing it collaboratively and deliberately:

• We put the patient and member at the center of the Value Compass. That’s not some corporate blah-blah like “put the customer first.” It actually means something: The patient is at the center because that is who we are creating value for.
• Our value creation is balanced; the compass’s four points are equally important. We’re not working to create a best place to work while ignoring affordability or to become very affordable while providing poor care.
• We believe every worker has a right not just to fulfill the duties laid out in an official “job description”—but to understand how the value he or she creates contributes to the whole, to the value our organization delivers to our members and the communities we serve.

Does a shared vision matter? According to the professors whose article “Building a Collaborative Enterprise” was published in the Harvard Business Review this summer, it’s critical.

“A growing number of organizations—including Citibank, NASA, and Kaiser Permanente—are reaping the rewards of collaborative communities in the form of higher margins on knowledge-intensive work….Kaiser Permanente’s Value Compass…succinctly defines the organization’s shared purpose. (It is) a recognition of the challenges that every member…has the responsibility to meet every day,” wrote Paul Adler of the USC Marshall School of Business, Charles Heckscher of the Rutgers School of Management and Labor Relations, and Laurence Prusak, an independent consultant who teaches at Columbia University.

To be successful today, they continued, companies “need everyone’s ideas on how to do things better and more cheaply….The organizations that will become the household names of this century will be renowned for sustained, large-scale, efficient innovation. The key (is)…a strong, collaborative community.”

Makes you feel pretty good about the ol’ Value Compass, doesn’t it?

Hold on, though. Things are about to get pretty uncomfortable. Health care reform means more patients, with more complex challenges, at lower reimbursement rates.

Over the next few years, we’ll need our Value Compass more than ever. And maybe, just maybe, we can be so successful that this approach spreads to other workplaces.

Maybe we’re onto a not-so-secret weapon for changing the world—something that can throw that steamroller of economic devastation into reverse.