Affordability

• Assigning a point person to work with physicians and departments to ensure patients have the needed lab orders
• Coordinating efforts across the multiple departments that engage in a patient's treatment
• Assigning a backup assistant to ensure the point duties are covered

What can your team do to identify where things "fall through the cracks"? What else could your team do to put the patient at the center? 

• Creating a "tick sheet" for staff to note how much paper and toner is wasted
• Figuring how often IT is called and how many patients are affected
• Getting authorization for newer and more efficient printers

What can your team do to build a business case for better equipment? What else could your team do to reduce wasted time and effort?

• Sorting and metering mail at fewer locations
• Centralizing facilities mail processing for greater efficiency
• Adding meters, offering overtime, and negotiating lower rates for needed vendor services

What can your team do to consolidate supplies or services? What else could your team do to reduce waste?

• Identifying which tests oncology patients actually need
• Creating and issuing a "golden ticket" to get patients to the front of the line
• Fast tracking the processing of labs before seeing the doctor

What can your team do to adjust your workflow in a way that puts the patient at the center?

• Coordinating with other departments, like emergency and transportation
• Spreading out requests in regular 15-minute intervals
• Meeting regularly to make adjustments

 What can your team do to work with other departments to improve patients' experiences?