Agreements

Meet Your National Agreement: Settle Disputes With Issue Resolution

Submitted by Paul Cohen on Fri, 03/10/2017 - 15:46
Hank
Request Number
Hank50 Know your NA-pc.doc
Long Teaser

Working in partnership doesn't mean people always agree on issues. But the Labor Managment Partnership has mechanisms to address issues and solve disputes--in ways that preserve working relationships. See how the 2015 National Agreement streamlines the dispute resolution process.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Notes (as needed)
pics to come from 2015 bargaining or other meeting/discussion shots
http://assets.lmpartnership.org/pages/view.php?ref=34049&search=2015+bargaining&order_by=relevance&sort=DESC&offset=96&archive=0&k=&curpos=102&restypes=1%2C2%2C3%2C4
http://assets.lmpartnership.org/pages/view.php?ref=34195&search=2015+bargaining&order_by=relevance&sort=DESC&offset=288&archive=0&k=&curpos=335&restypes=1%2C2%2C3%2C4
Photos & Artwork (reporters)
A new Issue Resolution process allows disputes to be resolved more quickly.
Only use image in listings (editors)
not listing only
Highlighted stories and tools (reporters)
TAKE ACTION: Learn more about problem solving in partnership

For questions about compliance with the 2015 National Agreement, speak with your union, manager or HR representative. 

Download the National Agreement to learn more about tools to solve problems in partnership.

  • For details on the issue resolution process, see Section 1.L. (pages 50–53) of the agreement.
  • See also Section 1.K.5., for disputes involving the creation of new jobs (pages 48–50).
  • See Section 2.C., for disputes involving wages and benefits (pages 70–72).

To initiate the Section 1.L.2 issue resolution process, use the form shown in Exhibit 1.L.2. (pages E30–E31) of the National Agreement or download it

Check out the Learning Portal to see the full range of LMP classes and workshops, including training in interest-based problem solving. 

 
Status
Done
Tracking (editors)
Filed
Story content (editors)
Headline (for informational purposes only)
Issue Resolution: A Better Way to Settle Lingering Disputes
Deck
Do people working in partnership always agree? People don’t.
Story body part 1

Kaiser Permanente and the Coalition of Kaiser Permanente Unions resolve most differences involving our Labor Management Partnership through interest-based problem solving or interest-based bargaining. 

But when the process bogs down, the 2015 National Agreement provides a way for managers, physicians, union leaders and frontline workers represented by a coalition union to move it forward: issue resolution. 

Section 1 of the National Agreement covers a number of topics: how the partnership operates, unit-based teams, and such programs as Total Health and Workplace Safety. The most common disputes encountered are covered by this section. A new issue resolution process, one of three related provisions in the agreement, covers such disputes.

The process starts at the level at which an issue arises; so, for example: 

  • When disagreements arise at the facility level, the parties directly involved meet and use interest-based problem solving to try to resolve the issue themselves.
  • If they cannot do that within 30 days, the issue may be referred to the local LMP Council.
  • If there’s still no resolution, the next step is the Regional Council, and then national LMP leadership. Each body has 30 days to resolve the issue, using interest-based problem solving.
  • If no solution can be reached, the question may be decided by a joint panel that includes a neutral designee.

This process is an alternative to, but does not replace, existing grievance procedures. It offers another approach to problem solving. 

“It’s easy for people to get dug into their own place on an issue,” says Denise Duncan, president of UNAC/UHCP. “Partnership and the National Agreement commit us to spending the time to figure out jointly how to resolve problems and do the work.”

Obsolete (webmaster)
Migrated
not migrated
Issue Resolution Form Paul Cohen Wed, 03/01/2017 - 17:48
not migrated
Format
Topics

Format:
PDF

Size:
One page, 8.5" x 11"

Intended audience:
Frontline workers and managers covered by the Labor Management Partnership seeking resolution of a difficult partnership issue

Best used:
Fill out this form and submit it to your local or regional LMP Council to expedite a solution to an issue that has gotten stuck.

ED-1430

Is something not working as it should in the Labor Management Partnership? Has an issue gone unresolved using the interest-based problem-solving process? Our partnership provides ways to solve problems that have gotten stuck. Use this simple form to start moving it toward resolution.

Non-LMP
Done
Hank Fall 2016 tyra.l.ferlatte Wed, 12/07/2016 - 19:42
eStore Categories
Date of publication/first primary use

Creating a better workplace turns cynics into champions of unit-based teams. UBTs help workers, managers and physicians better serve Kaiser Permanente members and patients. Yet even though everyone in the unit belongs to the team, too many people don’t realize they do. Engaging with your team can change lives—including your own. Read on and see how. 

Plus: "Meet Your National Agreement," puzzles and games and great comics that will help everyone realize they are part of your UBT. 

Meet Your National Agreement: New Standards for All

Submitted by Laureen Lazarovici on Wed, 12/07/2016 - 13:46
Region
Hank
Request Number
sty_Meet Your National Agreement_new standards
Long Teaser

The 2015 National Agreement sets out several new provisions for unit-based teams, facilities and regions. Make sure you know how to keep improving performance. 

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Sherry Crosby
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Highlighted stories and tools (reporters)
Resources: Help Your Team Make the Grade

Three things you can do to up your team’s game:

  • Talk with your UBT consultants and union partnership representatives (UPRs) for advice.
  • Contact the Patient Advisory Councils in your facility, service area or region for guidelines on how to include the voice of the customer in your work.
  • Use UBT Tracker and the new Team-Tested Practices section to find successful practices from other teams or regions.
Status
Developing
Tracking (editors)
Story content (editors)
Headline (for informational purposes only)
Meet Your National Agreement: New Standards For All
Deck
Teams, facilities and regions all play a role in improvement
Story body part 1

Last year, the outpatient procedure unit-based team at Capitol Hill Medical Center rewrote the instructions it sends to patients scheduled
for a colonoscopy. A patient who found the earlier directions confusing played a leading role in the process.

The new instructions helped reduce by 20 percent the number of colonoscopies that needed to be repeated. Involving the patient was “a transformational experience
for the team,” says Jennifer Walker, RN, lead UBT consultant and improvement advisor in the Mid-Atlantic States region.

It also showed the power of a new provision of the 2015 National Agreement. 

Obsolete (webmaster)
Migrated
not migrated

Highlights of the 2015 National Agreement

Submitted by Paul Cohen on Sun, 11/13/2016 - 15:03
Tool Type
Format
Topics
2015 NA highlights.pdf

The 2015 National Agreement between Kaiser Permanente and the Coalition of of Kaiser Permanente Unions is the most comprehensive, forward-looking contract in the history of the Labor Management Partnership. See a summary of key points (PDF or PPT).

Non-LMP
Non-LMP
Tool landing page copy (reporters)
Highlights of the 2015 National Agreement

Format/sizes:

  • PDF (two pages, 8.5" x 11")
  • PPT (18-slide deck)
  • Small infographic (sized to print on 8.5" x 14" paper)
  • Large infographic (sized to print on 11" x 17" paper)

Intended audience:
Frontline workers, managers and physicians 

Best used:
Brief text and graphics give an overview of key provisions of the 2015 National Agreement. Choose the format that works best for you!

Released
Tracking (editors)
Obsolete (webmaster)
not migrated
Co-Lead Action Planning Worksheet Kristi Mon, 11/07/2016 - 15:12
PDF
lmpartnership.org
not migrated
Unit-based Teams
Co-Lead Action Planning Worksheet
Tool Type
Format
Running Your Team
Topics
Taxonomy upgrade extras

Format:
Word DOC

Size:
6 pages, 8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Co-leads can learn to work together and successfully kick off their unit-based teams by consulting this checklist.

worksheet_co-lead action planning

A worksheet for capturing working agreements between co-leads, and a step-by-step checklist for planning a successful UBT kickoff meeting.

Non-LMP
Tyra Ferlatte
Released

Past National Agreements

A series of national labor agreements between Kaiser Permanente and the Partnership unions have used the interest-based bargaining process to achieve industry-leading results. The first was in 2000, three years after the Labor Management Partnership was founded; subsequent agreements followed in 2005 (with a re-opener in 2008), 2010, 2012 and 2015, each building on the previous and developing fresh innovations. 

Negotiations in 2018 resulted in the 2018 KP-Alliance National Agreement, which runs through Sept. 30, 2021.

2005 National Agreement

Submitted by tyra.l.ferlatte on Sun, 10/23/2016 - 00:55
Topics
Long Teaser

The contract that created unit-based teams. 

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Status
Developing
Story content (editors)
Story body part 1

The 2005 agreement was remarkable for its creation of unit-based teams to drive frontline performance improvement, with the teams co-led by a unit's manager, a union-represented staff member and, where applicable, a physician. The agreement also beefed up workforce development. It was in force from Oct. 1, 2005, to Sept. 30, 2010.

Obsolete (webmaster)
Migrated
not migrated
Ebola Education and Safety Agreement

This 2014 agreement lays out measures to train and protect caregivers treating Ebola patients.

Agreement Between the Coalition of Kaiser Permanente Unions and Kaiser Permanente

December 15, 2015

1. As both Kaiser Permanente and the Coalition of Kaiser Permanente Unions agree, the threat and fear around caring for a patient with Ebola is a fact that must be addressed. The parties believe that by remaining calm and educating our employees/members, we can work together to ensure that the employees are prepared through knowledge and trai ning to care for an Ebola patient. The Employer and the Union are committed to work together to effectively implement CDC guidelines related to Ebola. In the event the guidelines change, the parties will meet, review and bargain the effect of said changes. In addition, the parties will develop joint communications for all employees and when Kaiser Permanente's national guideline is more protect ive than the CDC and Cal OSHA guidelines, Kaiser Permanente's national guidelines shall prevail. In no event will Kaiser Permanente's national guidelines be a lower standard than the CDC. In California, the receiving hospitals will meet Cal/OSHA regulations and guidelines, including Interim Guidance on Ebola Virus in Inpatient Hospital Settings and the Aerosol Transmissible Diseases Standard. In addition, facilities must follow applicable OSHA or local public health requirements.

2. In reference to number 1 above, the Employer will ensure sufficient levels of all required PPE in the ambulatory setting, Emergency Department and Inpatient settings. All trained employees have the opportunity to regularly practice these skills with drills, simulat ions or other relevant activities.

3. All staff with the potential to interact with, care for, or do terminal cleaning/waste handling for suspected Ebola patients, or those with a positive diagnosis, shall receive paid time for the purpose of

a)      education on Ebola to include but not limited to:

i)        pathophysiology
ii)       signs and symptoms
iii)      care and treatment of the patient
iv)      proper donning and doffing of PPE
v)       simulation of actual care e.g. IV starts while donned, etc.
vi)      proper disposal of body fluids and waste
vii)     terminal cleaning of isolation rooms in the ambulatory, Emergency Department and Inpatient settings
viii)    the appropriate duration of time in room or in PPE, per KP guidelines and CDC, Cal OSHA, and OSHA standards
ix)      proper protocols for intake areas

b)       such training shall be paid training time by the Em ployer with backfill for those in training

4. The CDC recommends that there are Ebola teams to care for patients. Ebola teams will be selected in alignment with National HR policy 043

a)      volunteers first; in the event there are insufficient volunteers, then
b)      team member selection shall be identified by the parties at the local level

5. In the event an employee is excluded from work or receives care as a result of occupational exposure to Ebola, the employee will receive Paid Administrative Time Off, and all medical costs will be covered through Employee Health and Workers' Compensation in accordance with HR Policy 042 Exposure to Ebola. In addition, if psychological support is needed , all employee costs shall be covered under Workers ' Compensation and/or the employee's health plan benefits in effect at the time of the injury.  Paid Administrative Leave shall be considered time worked for purposes of benefits accrual.

6. In each region, joint communication plans will be put into place or continue, as appropriate.

7. In the event there is a dispute over the above, a designated CKPU Member Union Representative and the local Ebola KP site manager will convene a meeting within 24 hours to resolve the dispute within one meeting. 

Download a PDF of the agreement with signatures. 

Communicator
Non-LMP
Editor
Tyra Ferlatte
tyra.l.ferlatte Fri, 10/07/2016 - 14:22
Long Teaser

A plan covering workers caring for Ebola patients. 

Topics

1997 Labor Management Partnership Agreement

Submitted by tyra.l.ferlatte on Wed, 10/05/2016 - 17:52
Topics
Request Number
LMPSITE-1151
Long Teaser

Read the revolutionary agreement that created the LMP. 

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Status
Developing
Story content (editors)
Story body part 1

This landmark agreement between Kaiser Permanente and the Coalition of Kaiser Permanente Unions established the Labor Management Partnership and laid out the core principles, structures and commitments that guide it.

October 1997

Purpose

Health care services and the institutions that provide them are undergoing rapid change. Advances in health care and the explosive growth of for-profit health care businesses present challenges as well as opportunities for Kaiser Permanente, the unions, and the members they represent. Kaiser Permanente and the undersigned labor organizations believe that now is the time to enter into a new way of doing business. Now is the time to unite around our common purposes and work together to most effectively deliver high quality health care and prevail in our new, highly competitive environment.

As social benefit membership organizations, founded on the principle of making life better for those we serve, it is our common goal to make Kaiser Permanente the pre-eminent deliverer of health care in the United States. It is further our goal to demonstrate by any measure that labor-management collaboration produces superior health care outcomes, market leading competitive performance, and a superior workplace for Kaiser Permanente employees.

In this spirit and with this intent, Kaiser Permanente and the undersigned labor organizations agree to establish a Partnership in pursuit of our common goals to:

  • Improve quality health care for Kaiser Permanente members and the communities we serve;
  • Assist Kaiser Permanente in achieving and maintaining market leading competitive performance;
  • Make Kaiser Permanente a better place to work;
  • Expand Kaiser Permanente's membership in current and new markets, including designation as a provider of choice for all labor organizations in the areas we serve;
  • Provide Kaiser Permanente employees with the maximum possible employment and income security within Kaiser Permanente and/or the health care field;
  • Involve employees and their unions in decisions.

back to top

Obsolete (webmaster)
Migrated
not migrated