Best practices

• Posting laminated cards at med stations of commonly used drugs and where these are regulary stored
• Delivering drugs 15 minutes prior to adminstration to allow time to be prepared
• Color-coding bins of new meds to distinguish from a patient’s discontinued meds

What can your team do to plan ahead and prepare in advance to anticipate patient needs?

• Reformatting the log sheets to clarify tasks and reduce confusion
• Discussing the goals of compliance regularly and setting deadlines for completing logs
• Double-checking the logs to ensure quality of process and relieve patient anxiety

What can your team do to improve your work process? 

• Including Mrs. Dash seasoning packets with meals
• Writing scripts for personnel to educate patients
• Getting informed on all diet options

What can your team do to look at a hospital stay through the eyes of a patient? 

• Reporting weekly on staff engagement with patients
• Training and peer-to-peer coaching of staff
• Educating physicians on awareness

What can your team do to leverage KP's unique tools for prevention to keep patients healthy? 

• Sharing scheduling data with collaborative departments
• Setting boundaries to respect the other department’s needs and processes, like avoiding late-day appointments
• Writing it down and gettng consensus so everyone can follow the procedure

What can your team do to work collaboratively with a sister department to improve the patient experience? 

• Increasing training and teamwork to ensure accuracy of the data
• Working with regional subject-matter experts, and creatng a reference tool for self-review
• Conducting daily department-wide and self-audits to catch mistakes

What can your team do to build quality control into your workflow? 

• Identifying eligible members for colorectal screening
• Developing a personalized story for each patient to make it relevant
• Creating a follow-up process to ensure patients are following through with the test

What can your team do to customize your outreach to patients?

• Reaching out to patients
• Emphasizing the value of taking the colorectal screening test
• Identifying at-risk patients whenever they come into the office

What can your team do to be proactive about screening patients for cancer or other diseases?