Culture

Working as Equals

Region
Southern California
Keywords
adult medicine
Rancho Cucamongo Medical Offices
Topic
Culture
Request Number
VID-152_Working_as_Equals
Long Teaser

Four years ago, the Rancho Cucamonga Medical Offices formally adopted a team-based model of care. Today physicians and union workers say they don't want to work any other way.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Video Media (reporters)
Download File URL
VID-152_Working_as_Equals/VID-152_Working_as_Equals.mp4.zip
Running Time
3:13
Status
Released
Tracking (editors)
Date of publication

Four years ago, several departments at the Rancho Cucamonga Medical Offices formally adopted a model of team-based care. The transition took effort and time, but today physicians and union workers at the facility say they wouldn't want to work any other way. See how team-based care made the medical offices a better place to work and receive care.

 

 

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Go on Point to Reduce Missing Lab Orders

  • Assigning a point person to work with physicians and departments to ensure patients have the needed lab orders
  • Coordinating efforts across the multiple departments that engage in a patient's treatment
  • Assigning a backup assistant to ensure the point duties are covered

What can your team do to identify where things "fall through the cracks"? What else could your team do to put the patient at the center? 

 

How-To Guide: 10-Minute Tools for Service Excellence

The KP Value Compass commits us to delivering the best quality and service at the most affordable price, in the best place to work. And here’s the thing about service—everybody knows how to tell bad from good and good from great.

 

It’s not easy, in the crunch of a busy workday, to give every member and patient great service every time they call or visit. But these three simple tools can help. Each can be learned quickly and can be discussed, used and perfected by your team:

 

Your Voice Matters

Region
Program-wide
Topic
Best Place to Work
Culture
Performance Improvement
Request Number
VID_151_your_voice_matters
Long Teaser

Kaiser Permanente's Chairman and CEO Bernard J. Tyson on why all employees should speak up.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Video Media (reporters)
Download File URL
VID-151_Your_Voice_Matters/VID-151_Your_Voice_Matters.zip
Running Time
:45
Status
Released
Tracking (editors)
Date of publication
Speak up. That’s what Chairman and CEO Bernard J. Tyson asks everyone to do as part of the responsibilities we all share at Kaiser Permanente.
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