Departments

• Reviewing upcoming ultrasound appointments to schedule reminder calls
• Dividing call duties among different assigned staffers to ensure privacy
• Calling a day in advance of appointments to discuss patient instructions

What can your team do to reach out to patients? And how could your team work with other teams to improve service? 

• Assigning a point person to work with physicians and departments to ensure patients have the needed lab orders
• Coordinating efforts across the multiple departments that engage in a patient's treatment
• Assigning a backup assistant to ensure the point duties are covered

What can your team do to identify where things "fall through the cracks"? What else could your team do to put the patient at the center? 

• Creating computer spreadsheet to track inventory and order supplies
• Labeling shelves and supplies more clearly to reduce clutter
• Eliminating hoarding and rarely used supplies, and consolidating orders

What can your team do to harness the power of technology? What else could your team do to centralize information that is scattered? 

• Assessing the problem and working together to a solution
• Converting extra closet space into a dressing room for patients
• Realizing even small solutions pay large dividends

 What can your team do to use your physical space more efficiently? 

• Using a checklist of important topics as a teaching tool for new parents at discharge with their new baby
• Speaking with them at a time when they are most likely to understand and take in the information
• Creating a script for nurses that doesn't feel rehearsed or fake

What can your team do to improve your communication with patients?