HCAHPS

A Patient’s Call Deserves a Response—Always

What can your team do to allocate staff time and attention effectively and strategically?

scarrpm Tue, 12/13/2016 - 17:01

We Fight Pain. New Moms Say, Thank You

Standardizing pain medication schedules, and include follow-up calls after discharge
Reassessing patient and communicating with her when next med is scheduled
Reinforcing the idea that “every patient is my patient” and have "no-pass" policy

What can your team do to to put the patient at the center?

Easing the Pain for Babies and Families—the Right Words

Creating a script to educate parents about the type and severity of pain their newborns might experience
Articulating clearly what steps health care providers would take to manage babies’ pain
Educating parents about pain management at admission to NICU instead of waiting until the issue arose

What can your team do to be proactive in keeping patients and their families informed during stressful times?

Laureen Lazarovici Mon, 08/29/2016 - 18:46