What can your team do to welcome new members to KP?
What can your team do to encourage patients and members to sign up on kp.org?
The KP Value Compass commits us to delivering the best quality and service at the most affordable price, in the best place to work. And here’s the thing about service—everybody knows how to tell bad from good and good from great.
It’s not easy, in the crunch of a busy workday, to give every member and patient great service every time they call or visit. But these three simple tools can help. Each can be learned quickly and can be discussed, used and perfected by your team:
Remember, the best efforts to improve and sustain performance happen in partnership. Use these tools to become proficient in performance improvement techniques, then achieve a higher quality of care and service to our members.
What can your team do to welcome new members? And what could your team do to leverage its members' unique strengths and knowledge?
What can your team do to proactively reach out to patients to help them manage their chronic conditions?
What can your team do to look at its work through the eyes of the patient?
What can your team do to try out different potiential solutions without being afraid of failure?
What can your team do to plan ahead and prepare in advance to anticipate patient needs?
What can your team do to listen to and address feedback from patients and members?