What can your team do to improve your communication with patients?
This short video explains what unit-based teams are and shows how they're making Kaiser Permanente a better place to work and receive care.
Imagine a workplace where every member of every team has a say in how the work gets done. That is the goal of the more than 3,500 unit-based teams now up and running across Kaiser Permanente. Watch this short video for a quick explanation of what a unit-based team is, and to see how UBT members are working together to make KP a better place to work and receive care.
What can your team do to include the voice of the patient in your improvement work?
In this short video, the Neo-Natal Intensive Care Unit at Kaiser Permanente's Downey Medical Center shows how its incorporating the patient voice into it's performance improvement efforts.
In this short video, see how the Neo-Natal Intensive Care Unit at Kaiser Permanente's Downey Medical Center is turning parents' ideas for improvements into reality.
This Powerpoint slide spotlights a Neonatal Intesive Care Unit that improved families' understanding and perception of their infant's pain management.
This Powerpoint slide spotlights a Neonatal Intensive Care Unit that improved families' understanding and perception of their infant's pain management.
By using this checklist to consistently go over information with parents about how to take care of their new infant when they get home, the NICU UBT at Panorama City Medical Center has greatly improved parental understanding--and the department's service scores.