Outpatient service

New Needles Bruise Less, Please Patients

Identifying the problem was with the needle supplier
Filing a Responsible Reporting Form, and working together to arrive at the solution
Switching needle suppliers to improve care and safety

What can your team do to listen to the voice of the patient?

scarrpm Mon, 12/19/2016 - 16:22

Read more about New Needles Bruise Less, Please Patients

Team Effort Speeds Up Patient Wait Times

Having medical assistants take vitals instead of waiting for LPNs
Huddling twice daily to discuss needs and concerns
Dividing labor and shifting schedules where necessary

What can your team do to huddle more often and more effectively?

Read more about Team Effort Speeds Up Patient Wait Times

Front-of-the-Line Pass Reduces Unneeded Tests

Identifying which tests oncology patients actually need
Creating and issuing a "golden ticket" to get patients to the front of the line
Fast tracking the processing of labs before seeing the doctor

What can your team do to adjust your workflow in a way that puts the patient at the center?

scarrpm Fri, 12/16/2016 - 11:16

Read more about Front-of-the-Line Pass Reduces Unneeded Tests

Young Patients Need to Refill Their Asthma Meds

Identifying asthmatic patients, who haven’t processed refills
Contacting in groups of five each week until every patient has been reached
Communicating the benefits of inhaled corticosteroids

What can your team do to proactively reach out to patients to help them manage their chronic conditions?

Read more about Young Patients Need to Refill Their Asthma Meds

Working Together for Timely Test Results

Coordinating with other departments, like emergency and transportation
Spreading out requests in regular 15-minute intervals
Meeting regularly to make adjustments

What can your team do to work with other departments to improve patients' experiences?

scarrpm Tue, 12/13/2016 - 10:47

Read more about Working Together for Timely Test Results

Asthma: Look for It, Don’t Wait for It

Identifying persistent asthmatics, instead of waiting to follow up on ER visits
Discussing with patients and parents how to avoid flare-ups
Educating about the proper use of their medication to control the disease

What can your team do to harness KP's unique tools to enhance preventive care? And what can your team do to help patients better understand their care?

Read more about Asthma: Look for It, Don’t Wait for It

Raise Your Patients' Cancer-Screening Awareness

Reporting weekly on staff engagement with patients
Training and peer-to-peer coaching of staff
Educating physicians on awareness

What can your team do to leverage KP's unique tools for prevention to keep patients healthy?

Read more about Raise Your Patients' Cancer-Screening Awareness

It Pays to Share Your Schedules

Sharing scheduling data with collaborative departments
Setting boundaries to respect the other department’s needs and processes, like avoiding late-day appointments
Writing it down and gettng consensus so everyone can follow the procedure

What can your team do to work collaboratively with a sister department to improve the patient experience?

scarrpm Thu, 11/17/2016 - 15:02

Read more about It Pays to Share Your Schedules

This Simple Test Is FIT to Save a Life

Reaching out to patients
Emphasizing the value of taking the colorectal screening test
Identifying at-risk patients whenever they come into the office

What can your team do to be proactive about screening patients for cancer or other diseases?