Patient satisfaction

• Coordinating transport times with other departments, and ensuring labs and meds are ready
• Ordering new, wider and more accessible chairs to make it easier to move patients
• Creating a new and dedicated transporter position to faciliate trips

What can your team do to work effectively with other teams? What else could your team do to better understand patients' needs? 

• Communicating with the team
• Asking how the team prefers to communicate or meet
• Allowing team members to earn rewards for attendance

What can your team do to improve communication among its members? 

• Pairing a nurse with a buddy to help with patient response
• Designating backups to the buddies
• Communicating with the appropriate nurse the patient’s needs

What can your team do to allocate staff time and attention effectively and strategically? 

• Correcting wrong numbers in the Patient Member Handbook
• Handling calls directly instead of routing to call center, adding voice mail and returning messages hourly
• Wearing wireless headsets to take calls remotely

What can your team do to look at its work through the eyes of the patient? 

• Standardizing pain medication schedules, and include follow-up calls after discharge
• Reassessing patient and communicating with her when next med is scheduled
• Reinforcing the idea that “every patient is my patient” and have "no-pass" policy

What can your team do to to put the patient at the center? 

• Including Mrs. Dash seasoning packets with meals
• Writing scripts for personnel to educate patients
• Getting informed on all diet options

What can your team do to look at a hospital stay through the eyes of a patient? 

• Communicating with the customer
• Addressing the customers’ complaints
• Getting the entire team involved in making an effort to improve customer service

What can your team do to listen to and address feedback from patients and members?

• Reducing cancer IV medication waste
• Scheduling back-to-back, same-day appointments
• Using smaller vials

 What can your team do to consolidate resources and improve efficiency?

• Developing cards so patients can ask questions and raise concerns
• Collecting the cards at patient discharge, and make sure there are no unanswered questions
• Addressing the concerns to elevate service

What can your team do to listen to what your patients are telling you they want and need?