Patient satisfaction

Poster: Put Patients First, Help KP Grow

Submitted by Kellie Applen on Wed, 09/15/2010 - 15:12
Region
Northwest
Tool Type
Posters
Format
PDF
Keywords
customer service
Kris Gardner
Topics
Membership Growth
Role
Frontline Managers
Frontline Workers
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
bb_help_kp_grow

Medical Assistant Kris Gardner shares a patient interaction tip.

Non-LMP
Tool landing page copy (reporters)
Poster: Put Patients First, Help KP Grow

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
Union coalition-represented employees and frontline managers

Best used:
Use this poster, featuring medical assistant Kris Gardner sharing some patient interaction tips, on bulletin boards, in break rooms and other staff areas.

Released
Tracking (editors)
Classification (webmaster)
Service
Obsolete (webmaster)
poster
PDF
Northwest
bulletin board packet
not migrated

Patient Care Cards

Submitted by anjetta.thackeray on Sun, 08/29/2010 - 21:21
Region
Southern California
Tool Type
Logos and Templates
Format
ZIP
Keywords
HCAHPS
Topics
Communication
Role
Frontline Managers
Frontline Physicians
Frontline Workers
UBT Co-Leads
Taxonomy upgrade extras
littlehank
lmpartnership.org
pdsa_ocirvine_medsurg_care card_pdf

These care cards allow patients to ask questions of their doctors and nurses. Team members can collect completed cards from the patients to address issues and concerns before the patients leave the hospital.

Non-LMP
Tool landing page copy (reporters)
Patient Care Cards

Format:
Zipped PDF

Size:
Printout, 2-sided, 4" x 6" index card

Intended Audience:
Unit-based teams

Best used:
Download and print these two care cards to give to patients for their comments, allowing teams to address in-patient concerns. One care card is for patients to ask questions of their nurses and make comments on their nursing care. The other card is for patients to ask questions of their doctors and make comments on care from their doctors. This tool is inspired by a card developed by the Medical-Surgical 4B unit-based team at Irvine Medical Center.

Released
Tracking (editors)
Classification (webmaster)
Service
Obsolete (webmaster)
other
ZIP
Southern California
littlehank
lmpartnership.org
not migrated
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