Performance improvement

Working Together for Timely Test Results
  • Coordinating with other departments, like emergency and transportation
  • Spreading out requests in regular 15-minute intervals
  • Meeting regularly to make adjustments

 What can your team do to work with other departments to improve patients' experiences? 

 

scarrpm Tue, 12/13/2016 - 10:47

Blue Wrap Bins Save Money

  • Setting up designated bins in operating rooms for blue wrap recycling
  • Educating staff about the dos and don’ts of the bins, such as no infectious or solid waste
  • Coordinating with a local charity such as Goodwill to help with processing

What can your team do to "go green"? What else could your team do to reduce waste?

Work of the Future

Submitted by Paul Cohen on Mon, 12/12/2016 - 15:26
Tool Type
Reports and Guides
Format
PDF
Keywords
discussion
Topics
Workforce of the Future
WoF_video discussion guide_v2.pdf

Health care is changing. The video "Invent Our Future" shows how Kaiser Permanente workers, managers and physicians are shaping those changes by jointly developing new ways to serve KP members and patients. Watch the video, and use this guide to talk about it.

Sherry Crosby
Non-LMP
Tool landing page copy (reporters)

Format:
PDF

Size:
8.5" x 11"

Intended audience:
All Kaiser Permanente employees, especially unit-based team members and co-leads

Best used:
To talk about the changes in health care delivery shown in the video "Invent Our Future."

Done
Tracking (editors)
Page placement (editors)
Workforce Development
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Meet Your National Agreement: New Standards for All

Submitted by Laureen Lazarovici on Wed, 12/07/2016 - 13:46
Region
Program-wide
Keywords
patient voice
People Pulse
Topics
LMP News
Performance Improvement
Hank
Fall 2016
Request Number
sty_Meet Your National Agreement_new standards
Long Teaser

The 2015 National Agreement sets out several new provisions for unit-based teams, facilities and regions. Make sure you know how to keep improving performance. 

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Sherry Crosby
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Highlighted stories and tools (reporters)
Resources: Help Your Team Make the Grade

Three things you can do to up your team’s game:

  • Talk with your UBT consultants and union partnership representatives (UPRs) for advice.
  • Contact the Patient Advisory Councils in your facility, service area or region for guidelines on how to include the voice of the customer in your work.
  • Use UBT Tracker and the new Team-Tested Practices section to find successful practices from other teams or regions.
Status
Developing
Tracking (editors)
Story content (editors)
Headline (for informational purposes only)
Meet Your National Agreement: New Standards For All
Deck
Teams, facilities and regions all play a role in improvement
Byline
Paul Cohen
Story body part 1

Last year, the outpatient procedure unit-based team at Capitol Hill Medical Center rewrote the instructions it sends to patients scheduled
for a colonoscopy. A patient who found the earlier directions confusing played a leading role in the process.

The new instructions helped reduce by 20 percent the number of colonoscopies that needed to be repeated. Involving the patient was “a transformational experience
for the team,” says Jennifer Walker, RN, lead UBT consultant and improvement advisor in the Mid-Atlantic States region.

It also showed the power of a new provision of the 2015 National Agreement. 

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From Skeptics to Believers

Submitted by Laureen Lazarovici on Wed, 12/07/2016 - 13:32
Region
Mid-Atlantic States
Northwest
Southern California
Topics
Culture
Role
Frontline Workers
UBT Consultants & UPRs
Hank
Fall 2016
Request Number
sty_Hank49_Skeptics to Believers
Long Teaser

Personal stories from three frontline workers, whose initial doubts about unit-based teams fell away once they started seeing the results of their efforts to improve performance. 

Communicator (reporters)
Sherry Crosby
Editor (if known, reporters)
Non-LMP
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Highlighted stories and tools (reporters)
Tips and Tools for Turning Skeptics Into Believers

Unit-based teams are our engines for change. Here are some ways to fuel them up: 

Tip Sheet: Engage Your Entire Team

Finding ways to involve everyone on the unit-based team can be hard to do, especially in large departments. If you’re struggling to involve your team members, download this tip sheet. 

Tip Sheet: Spread the Word

It’s important to find ways to reach everyone on the UBT. Download these tips to keep your team functioning smoothly and communicating well.

 

 

Status
Developing
Tracking (editors)
Story content (editors)
Headline (for informational purposes only)
From Skeptics to Believers
Deck
Engaging with their teams changes three workers' outlook
Story body part 1

Creating a better workplace turns cynics into champions of unit-based teams. UBTs give workers represented by a union in the Coalition of Kaiser Permanente Unions a way to lead change. They help workers, managers and physicians better serve Kaiser Permanente members and patients. Yet too many people don’t know they are part of a UBT. Truth is, everyone in the unit is a UBT member. And, as you’ll see in this issue, engaging with your team can change lives—including your own. Read on and see how.

Portrait of Kimberly Carolina

Big picture comes into focus

Kimberly Carolina, clinical assistant, OPEIU Local 2, Neurology (South Baltimore Medical Center, Mid-Atlantic States)

"When we first learned about working in partnership, I thought it would be difficult. I was a little skeptical and reluctant. It was hard to work with management because they’re actually your boss. I was part of a hiring team and felt uncomfortable speaking up to say why I thought certain candidates wouldn’t work.

Working as a team was very new to everyone. I wondered if there would be backlash or repercussions. Some employees didn’t feel secure about their jobs and didn’t feel like they even had a voice. One day, I realized they were the same as I was. I had a fear of speaking up and so did the managers. After I realized that, we were able to move forward. Employees, providers and everyone needed to have a voice. We needed to not only talk, but to make things happen. It’s been a lot of learning, a lot of great experience and growth.

When I first started out I didn’t see how you needed each person and each piece to make the company grow. The puzzle came together for me.

Now the communications piece is there. We work to be effective, efficient and see the broad picture. It’s amazing to see everyone come together with one common goal to fix things, such as patient wait times.

I enjoy it better now. I’m learning more. I like the results I have seen. Partnership is like you had a child two decades ago and they’ve grown up to be a successful person."

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