Roles

Stretch Your Team to Workplace Safety
  • Developing stretching routines that target large muscle groups and various joint areas
  • Adding stretch routines that help lifting, pulling, pushing and twisting to daily 7 a.m. huddles
  • Discussing workplace safety at every morning huddle and encouraging full participation

What can your team do to prevent injuries? 

 

scarrpm Thu, 12/29/2016 - 15:11
How-To Guide: UBT Successful Practices

Use the posters and tools at right in presentations or meetings to help your teams overcome barriers, compare results and reach high performance.

 

The PowerPoint slides ("These Results Prove It's Working") show examples of unit-based teams from every region making a difference for KP members and patients.

 

Borrow from the ideas on this page to inspire your team, convince doubters to come on board, and identify projects and practices that have worked for others.

kristenroberts… Thu, 12/22/2016 - 10:17
Alternatives to Calling in Sick
  • Highlighting options for taking days off, such as life balance days, vacation time and the Family and Medical Leave Act
  • Encouraging a Thrive culture and extending lunch hours to allow for walks and fresh air
  • Hosting monthly wellness potlucks to bond and build team unity

What can your team do to ensure employees know about the benefits and policies that affect them? 

scarrpm Mon, 12/12/2016 - 16:04

From the Desk of Henrietta: Performance Is a Union Issue

Submitted by Laureen Lazarovici on Tue, 11/29/2016 - 14:46
Region
Northern California
Keywords
Aiden
Topics
Performance Improvement
Hank
Fall 2016
Request Number
sty_Henrietta_Hank49_aidanguest
Long Teaser

Guest columnist Michael Aidan of IFPTE Local 20 makes the case for more workers' voices in our joint efforts to improve service and quality at Kaiser Permanente. 

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Non-LMP
Photos & Artwork (reporters)
Only use image in listings (editors)
not listing only
Status
Developing
Tracking (editors)
Story content (editors)
Headline (for informational purposes only)
Performance: A Union Issue
Deck
How to remove roadblocks to workers' participation
Byline
Michael Aidan
Story body part 1

Henrietta is on vacation. This guest column is by Michael Aidan, who represents clinical lab scientists and others in Northern California. He chaired the Coalition of Kaiser Permanente Unions executive board in 2014–2015.

Workers—and the unions that represent them—care about performance. Kaiser Permanente employees come to work to ensure patients and members deliver the highest quality of care and service. Everything they do, almost without exception, is focused on this. 

So I was dismayed when I recently attended KP’s Associate Improvement Advisor training, meant specifically for frontline workers, and saw very few union faces at the table. I know that many would want that training. And I believe employers should recognize the benefits—and justice—of having frontline workers with an equal voice in performance improvement.

Our National Agreement provides a vehicle for union workers to be actively engaged in performance
 improvement. Unit-based teams, co-led by union members, are embedded in KP operations. Yet union members run into roadblocks when seeking training or a seat at the strategic planning table. That lessens the contributions all workers could be making—and discourages many from fully engaging with their teams.

Our coalition is stepping up efforts with KP to expand opportunities for workers in performance improvement efforts, enable workers and unions to help shape needed innovations, and build union capacity to give workers the tools and support they need.

This will remove barriers we face that have outlived their time, and enhance patient care and service.

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Co-Lead Action Planning Worksheet Kristi Mon, 11/07/2016 - 15:12
PDF
lmpartnership.org
not migrated
Unit-based Teams
Co-Lead Action Planning Worksheet
Tool Type
Checklists
Format
PDF
Running Your Team
Meetings
Topics
LMP Processes
Role
Frontline Managers
Taxonomy upgrade extras
lmpartnership.org

Format:
Word DOC

Size:
6 pages, 8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
Co-leads can learn to work together and successfully kick off their unit-based teams by consulting this checklist.

worksheet_co-lead action planning

A worksheet for capturing working agreements between co-leads, and a step-by-step checklist for planning a successful UBT kickoff meeting.

Non-LMP
Tyra Ferlatte
Released
UBT Roles tyra.l.ferlatte Mon, 10/24/2016 - 15:56
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not migrated
Topics
Culture
Role
Frontline Managers
Frontline Physicians
Frontline Workers
UBT Sponsors
Long Teaser

An overview of the different UBT members' roles.

Story body part 1

A unit-based team includes all managers, physicians, dentists and partnership union members in the work unit. All employees in the unit participate and support the team in meeting its goals and objectives.

UBT members

For the team to move up and become high performing, its important for all team members  to:

  • complete UBT training
  • attend and participate in meetings
  • represent the interests and perspectives of others — not just their own
  • use UBT processes collaboratively and with an open mind toward mutually acceptable results
  • maintain open, direct, and respectful communication
  • support partnership principles
  • communicate regularly with staff in the department
  • honor confidentiality agreements
  • actively support all team decisions

Visit the Team Member Engagement toolkit to learn more. 

UBT co-leads

Each UBT has a management and labor co-lead. In departments with physicians, it’s ideal to have a physician co-lead as well. Co-leads organize the team’s meetings and huddles and make sure the team’s performance improvement work stays on track.

The role of UBT co-leads is to:

  • advocate for partnership success
  • prepare for meetings and huddles
  • use appropriate meeting management tools
  • communicate early and often
  • troubleshoot where appropriate
  • act as point person for information
  • keep team records
  • ensure team is following charter and charter is relevant
  • communicate with others (including sponsors and stakeholders)
  • make off-line decisions when needed
  • build relationships and share expectations with co-lead partner(s)

Visit the Leadership toolkit to learn more. 

UBT sponsors

Sponsors are the go-to people for UBT co-leads, providing resources, guidance and oversight for teams.

The role of UBT sponsors is to:

  • review the team’s progress on department’s UBT goals
  • promote the use of the Rapid Improvement Model (RIM+) to improve department performance
  • support full team engagement
  • remove barriers and assist, as needed, with attaining data for team’s performance improvement projects
  • recognize the team’s accomplishments
  • spread successful practices

Visit the Sponsorship toolkit to learn more. 

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Only use image in listings (editors)
not listing only
Status
Developing
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