Specialty departments

• Making a joint commitment that when there is a KP HealthConnect® notification that a patient is due for a health screening, team members follow up by offering to schedule the patient for the screening or asking the necessary questions to fill in missing information in the patient’s medical record
• Creating a script to help staff members talk to patients about updating their health needs and posting laminated cards on computers to serve as reminders
• Reporting the weekly screening numbers to staff members so they can track their progress and recognize where they missed opp

• Printing out registration slips with questions regarding smoking, so smokers can identify themselves up front
• Attaching the registration slips to clipboards, so when patients hand the materials to the genetics counselors, the counselors can provide smoking cessation information

What can your team do to help members know what type of programs are available to them? 

• Working with information technology staff to get a list of eligible 11- and 12-year-old girls, and contacting parents and making appointments for those patients
• Discussing the importance of the vaccine with patients and their parents
• Scheduling the two follow-up booster shots at the time of the first shot, which required working with IT colleagues to modify the appointment system

What can your team do with technology to reach out to members letting them know what screenings and vaccinations they need?