A Little Communication Goes a Long Way
- Communicating with the team
- Asking how the team prefers to communicate or meet
- Allowing team members to earn rewards for attendance
What can your team do to improve communication among its members?
Successful practices
A Patient’s Call Deserves a Response—Always
- Pairing a nurse with a buddy to help with patient response
- Designating backups to the buddies
- Communicating with the appropriate nurse the patient’s needs
What can your team do to allocate staff time and attention effectively and strategically?
Limber Up to Cut Down Injuries
- Creating a daily stretching routine, and discussing work safety on a regular basis
- Discussing proper lifting and pushing techniques, and also the proper use of equipment
- Posting safe-driving and other safety awareness tips, and highlighting the number of injury-free days
What can your team do to reduce injuries and keep one another safe on the job?
Challenge Your Facilities to Practice Safety
- Identifying workplace hazards
- Encouraging discussions about safety
- Promoting safety awareness programs or initiatives
What can your team do prevent injuries before they happen?
Young Patients Need to Refill Their Asthma Meds
scarrpm
Tue, 12/13/2016 - 13:37
- Identifying asthmatic patients, who haven’t processed refills
- Contacting in groups of five each week until every patient has been reached
- Communicating the benefits of inhaled corticosteroids
What can your team do to proactively reach out to patients to help them manage their chronic conditions?
Working Together for Timely Test Results
- Coordinating with other departments, like emergency and transportation
- Spreading out requests in regular 15-minute intervals
- Meeting regularly to make adjustments
What can your team do to work with other departments to improve patients' experiences?
Blue Wrap Bins Save Money
- Setting up designated bins in operating rooms for blue wrap recycling
- Educating staff about the dos and don’ts of the bins, such as no infectious or solid waste
- Coordinating with a local charity such as Goodwill to help with processing
What can your team do to "go green"? What else could your team do to reduce waste?
Asthma: Look for It, Don’t Wait for It
- Identifying persistent asthmatics, instead of waiting to follow up on ER visits
- Discussing with patients and parents how to avoid flare-ups
- Educating about the proper use of their medication to control the disease
What can your team do to harness KP's unique tools to enhance preventive care? And what can your team do to help patients better understand their care?
If the Phone Rings, You Answer
- Correcting wrong numbers in the Patient Member Handbook
- Handling calls directly instead of routing to call center, adding voice mail and returning messages hourly
- Wearing wireless headsets to take calls remotely
What can your team do to look at its work through the eyes of the patient?
Quiet on the Floor. It’s Nap Time
- Instituting a regular nap time, testing both 1-3 p.m. and 2-4 p.m. slots
- Communicating to staff and families about nap time, to be quiet and posting alerts
- Coordinating with other departments to see if adjustments to time period are needed
What can your team do to try out different potiential solutions without being afraid of failure?