Value Compass Concepts

• Coordinating with other departments, like emergency and transportation
• Spreading out requests in regular 15-minute intervals
• Meeting regularly to make adjustments

 What can your team do to work with other departments to improve patients' experiences? 

• Creating a rewards and recognition program for perfect attendance
• Educating and coaching staff about attendance, improving communication and rebuilding trust
• Creating flexible schedules, approving last-minute vacation requests and working to raise morale

What can your team do to reward and recognize one another? 

• Setting up designated bins in operating rooms for blue wrap recycling
• Educating staff about the dos and don’ts of the bins, such as no infectious or solid waste
• Coordinating with a local charity such as Goodwill to help with processing

What can your team do to "go green"? What else could your team do to reduce waste?

• Identifying persistent asthmatics, instead of waiting to follow up on ER visits
• Discussing with patients and parents how to avoid flare-ups
• Educating about the proper use of their medication to control the disease

 What can your team do to harness KP's unique tools to enhance preventive care? And  what can your team do to help patients better understand their care? 

• Highlighting options for taking days off, such as life balance days, vacation time and the Family and Medical Leave Act
• Encouraging a Thrive culture and extending lunch hours to allow for walks and fresh air
• Hosting monthly wellness potlucks to bond and build team unity

What can your team do to ensure employees know about the benefits and policies that affect them? 

• Correcting wrong numbers in the Patient Member Handbook
• Handling calls directly instead of routing to call center, adding voice mail and returning messages hourly
• Wearing wireless headsets to take calls remotely

What can your team do to look at its work through the eyes of the patient? 

• Instituting a regular nap time, testing both 1-3 p.m. and 2-4 p.m. slots
• Communicating to staff and families about nap time, to be quiet and posting alerts
• Coordinating with other departments to see if adjustments to time period are needed

What can your team do to try out different potiential solutions without being afraid of failure? 

• Standardizing pain medication schedules, and include follow-up calls after discharge
• Reassessing patient and communicating with her when next med is scheduled
• Reinforcing the idea that “every patient is my patient” and have "no-pass" policy

What can your team do to to put the patient at the center?