TTP

Team Discovers Key Savings Through Prescription Transfers

Empowering Patients to Choose End-of-Life Care

Training staff and physicians about advance directives
Developing a “smart set,” a standardized phrase, to track advance directives in Kaiser Permanente HealthConnect
Creating a process for medical assistants to verify, update and offer information about advance directives to radiation cancer patients

Laureen Lazarovici Tue, 06/08/2021 - 12:48

Educating providers and staff about the safest place for rolling chairs in exam rooms
Collaborating with Environmental Services staff to ensure chairs are returned to the right spot after cleaning exam rooms
Sharing the best practice with other teams

What can your team do to use visual cues in ways that might improve safety or improve performance?

What can your team do to reduce unnecessary variation?

Promoting Online Care and Coverage for Members

Involving the entire team in the effort to register members on kp.org
Pairing up receptionists to sign up members for kp.org while checking them in for appointments
Hosting promotional fairs and friendly staff competitions to enroll members on kp.org

What can your team do to increase use of kp.org?

Laureen Lazarovici Tue, 03/31/2020 - 17:39

Using the Rapid Improvement Model to identify goals and the steps needed to improve performance
Tracking the number of paper envelopes mailed to patients
Developing smart phrases to expedite email communication

What can your team to do expand the use of existing technology to provide patients faster service?

Bubble Wrap Delivers Better Night’s Sleep

Mailing sleep therapy equipment directly to patients instead of leaving packages for them to pick up at their nearest medical office building
Centralizing supply distribution and eliminating the use of in-house couriers for greater efficiency
Purchasing software that enables tracking of deliveries for improved cost savings

What can your team do to put the patients' needs at the center when you try to improve performance?

Laureen Lazarovici Wed, 10/16/2019 - 15:42

Training staff how to identify patients overdue for breast cancer screenings
Partnering with Imaging department staff to fast-track mammogram appointments for pharmacy patients
Developing a script to encourage patients to get preventive health screenings

What can your team do to work with other departments on a shared goal?

What can your team do to examine and improve your workflow? How do you think that would affect care and service for our member and patients?

Visit to Nursing Unit Yields Workflow Solution

Taking “voice of the customer” training, which advocates direct input from clients to improve a process or service
Shadowing nurses to better understand their perspective and identify the root causes of complaints about late or missing medication
Starting the morning shift 30 minutes earlier to ensure timely delivery of medications

What can your team do to listen to the voice of your customers? Especially if those customers are fellow employees in a different department?

Laureen Lazarovici Tue, 06/18/2019 - 15:27