New Research on How UBTs Deliver on Service

Submitted by Paul Cohen on Tue, 08/07/2012 - 14:15

A PowerPoint slide showing high-performing UBTs are getting higher patient satisfaction scores while reducing injuries and absenteeism.

Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Status
Released
Tool Type
PowerPoints
Format
PPT
Keywords
HCAHPS
nurse communication
quiet
Topics
Culture
Service
Role
UBT Co-Leads
UBT Sponsors
ppt_UBTs and service scores
Tool landing page copy (reporters)

Format:
PowerPoint slide

Size:
8.5" x 11"

Intended audience:
Unit-based team sponsors and co-leads, and KP managers

Best used:
This summary of KP research shows that high-performing teams are improving HCAHPS scores while reducing workplace injuries and sick days. Use in meetings or discussions to benchmark team results against high-performing UBTs across Kaiser Permanente.

Headline (for informational purposes only)
New Research on How UBTs Deliver on Service
Tracking (editors)
Filed
Flash
Date of publication
Obsolete (webmaster)
not migrated
Archived content
Live, non-archived content
Medium Teaser

A PowerPoint slide showing high-performing teams are getting higher patient satisfaction scores while reducing injuries and absenteeism.

Short Teaser

Patient satisfaction, plus reduced injuries and absenteeism

This has been edited
1
Content Type
Tool
Content Goal
Inform
Subject
High-performing teams
Level 1: Pre-Team Climate
Level 4: Operational UBT
Level 5: High-Performing UBT
Inpatient service
High performance
Path to Performance
LMP Concepts
Team levels
Service
Value Compass Concepts