Video

Medical Assistant Sandra Da Rocha shares how she overcame her fear of taking college-level courses—and of using a computer—and signed up for online courses available to union-represented employees through the Ben Hudnall Memorial Trust.

The 2-South Med-Surg unit-based team at Sunnyside Medical Center in the Northwest has created a culture of high performance—but it wasn’t always that way. Before they could get to a place where team members are comfortable running simultaneous tests of change on multiple service projects, they had to overcome poor morale and staff churn. This is the story of how by changing team culture, the 2-South UBT sustains high performance.

Unit-based teams across Kaiser Permanente are looking for innovative ways to improve their work and save money, too. Staff members at the Primary Care department at the Bonita Medical Office in San Diego, Calif., found that when they streamlined supply orders, they saved far more than they had expected. And while there were some minor hiccups, it wasn’t as hard as they expected, either. Watch their story and become inspired.

Sometimes better care is also the most cost-effective care. That’s what the Patient Mobility team at the Richmond Medical Center in Northern California found out. When team members consistently got patients out of bed and walking, not only did patients heal faster, their average length of stay dropped by a full day. That avoided huge costs for the small community hospital. Watch this story about the team.

This approximately three-minute video highlights a Walnut Creek Respiratory Care Services team that has gone two years without a single instance of a serious pressure ulcer resulting from a respiratory aid.