Georgia

Postcard: Affordability: Georgia GI Team

Submitted by Beverly White on Mon, 12/29/2014 - 13:21
Region
Tool Type
Format
Topics
bb2015_Postcard_ Affordability_Southwood_Specialities_Georgia

This postcard, which appears in the January/February 2015 Bulletin Board Packet, features a Gastroenterology team from Georgia that worked on reducing costs by hiring fewer contract physicians and working on scheduling of nurses, physicians and patients.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Postcard: Affordability Southwood Specialities Georgia

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
This postcard features a GI team and how it cut costs by hiring fewer contract physicians and refining scheduling of staff and patients. Post and use it to spur discussion in UBT meetings.

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Northern California
bulletin board packet
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I’ve Got Your Back

Submitted by Laureen Lazarovici on Tue, 05/14/2013 - 15:18
Region
Topics
Taxonomy upgrade extras
Request Number
sty_bizagent_dempsey
Long Teaser

UFCW Local 1996 Business Agent Louise Dempsey discusses what it's like to be a union activist in the South at Kaiser Permanente.

Communicator (reporters)
Laureen Lazarovici
Photos & Artwork (reporters)
Louise Dempsey, UFCW Local 1996 business agent
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not listing only
Highlighted stories and tools (reporters)
Tools for Union Activists

Are you a union activist? Check out these cool tools!

Status
Released
Tracking (editors)
Flash
Story content (editors)
Deck
A business rep talks about union activism in the South—at Kaiser Permanente
Story body part 1

Louise Dempsey is the business representative for UFCW Local 1996 in Atlanta. She spoke with LMP communications consultant Laureen Lazarovici about her experiences as a union activist in the South.

In the late ’60s and early ’70s, my mom worked for the Social Security Administration. She transferred often for her job, so we moved a lot. She was in the union, and she organized two of the offices she got transferred to in order to get better benefits. One was in the hills of Tennessee, where there were a lot of coal mines and a lot of poverty. She once worked for a group of attorneys and mobilized her co-workers to get better wages. There was a lot of disparity in pay in terms of gender and race. Sometimes, they didn’t exactly like her. She earned the reputation as the go-to person. People would say, “If anybody can get it done, it’s Mildred.”

Unions at Kaiser Permanente

And today, here we are in the South. It is not strong union territory. Because of Georgia’s so-called “right to work” law, employees can work for KP here whether they join the union or not [in contrast to KP regions in other states with stronger worker protection laws]. But people join because they know that the stronger we are, the more we can stand up for ourselves. We have to talk to folks about the benefits of working for a unionized company. I worked for KP as an LVN before there was a union. Our wages were all over the place and assignments were based on favoritism. We’ve had people come to work for KP because it’s unionized.

When they hear about the Labor Management Partnership, they say, “I’ll sign up.” They understand they have a voice, they can be part of a UBT, they can affect the direction their team is going, and say what they need and want and be heard. Sure, we have to educate managers, but we have to educate employees about unions, too. When I talk at new employee orientation, I tell them we are there as a mediator, facilitator, advisor. You are not by yourself anymore. I’ve got your back and your front and your side, too. With the Labor Management Partnership, KP is always offering opportunities for employees to learn, like the Ben Hudnall Memorial Trust. I have been in the medical field for 30 years, and folks are always thirsting for more knowledge.

Getting used to a new way of doing things

Folks in management come into Kaiser and they are not used to unions or the partnership. We have to educate them: We have a union, we have a contract, we have a partnership. We educate them about a union environment and also that we are not the traditional head-butting adversarial union.

Normally, when I go into a meeting at KP, there is not a whole bunch of posturing. People want to get to a solution. There is no name-calling, finger-pointing or yelling. It makes a difference. Partnership benefits the local because I have open access to the employees. I went to five facilities recently. I was not stopped once. It is always, “Hi, how are you, who do you need to see?” My co-workers at the local who represent employees at other companies don’t all have that. KP has not relegated me to a break room or to certain hours. I can have a bulletin board in the break room. I have the time to speak with new hires during orientation. They don’t censor the questions the employees ask or the ones I answer. That’s partnership.

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Poster: Medication Reconciliation Keeps Patients Safe

Submitted by Kellie Applen on Fri, 01/18/2013 - 15:39
Region
Tool Type
Format
Content Section
Taxonomy upgrade extras
bb_medication_reconciliation_patient_safety

This poster, which appears in the January/February 2013 Bulletin Board Packet, highlights a Georgia team that reduced duplicate medications listed in patient records.

Non-LMP
Tool landing page copy (reporters)
Poster: Medication Reconciliation Keeps Patients Safe

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster highlights a Georgia team that reduced duplicate medications listed in patient records. Post on bulletin boards, in break rooms and other staff areas.

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Northern California
bulletin board packet
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PPT: Medication Reconciliation Keeps Patients Safe

Submitted by Kellie Applen on Mon, 01/07/2013 - 18:49
Region
Tool Type
Format
Content Section
Taxonomy upgrade extras
ppt_medication_reconciliation_georgia

This PowerPoint slide, from the January/February 2013 Bulletin Board Packet, features a Georgia UBT that reduced duplicate medications listed in patient records.

Non-LMP
Tool landing page copy (reporters)
PPT: Medication Reconciliation Keeps Patients Safe

Format:
PPT

Size:
1 Slide

Intended audience:
LMP employees, UBT consultants, improvement advisers

Best used:
This PowerPoint slide features a Georgia UBT that reduced duplicate medications listed in patient records. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

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How UBTs Help Doctors Improve the Care They Give

Submitted by Laureen Lazarovici on Mon, 11/12/2012 - 14:48
Region
Keywords
Request Number
sty_David_Jones_doctors_support_UBTs
Long Teaser

David Jones, MD, explains how unit-based teams can help doctors improve the care they give patients and transform care delivery.

Communicator (reporters)
Laureen Lazarovici
Editor (if known, reporters)
Tyra Ferlatte
Notes (as needed)
From Laureen: this is an edited transcript from a video of Jones. It is referenced in the Fall 2012 issue of Hank (in the Around the Regions section for Georgia).
Photos & Artwork (reporters)
David Jones, MD
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Physician co-lead(s)

David.W.Jones@kp.org, 404-812-1218

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Tracking (editors)
Flash
Story content (editors)
Deck
Show its value by taking the mystery out of the UBT
Story body part 1

David Jones, MD, works in the Georgia region with the Southeast Permanente Medical Group. He has been with the medical group for more than 11 years, and currently works in the Panola Medical Office. He spoke with LMP senior communications consultant Julie Light.

Q. What is your partnership role?

A. My role with the Labor Management Partnership in Georgia is assistant to the medical director for unit-based teams. I serve as the physician regional co-lead for all the UBTs for the region. I’m excited about this role and how it can help engage our physicians.In this role, I work closely with all of the teams, with a particular focus around supporting the physicians and helping them understand the value of UBTs and how UBTs really can improve what we do day to day in the offices and how they can improve the care for patients. It also means removing any potential barriers that the physicians may face, or anticipate, to allow them to be more engaged with the UBT process.  Another part of my role is working with our unit-based team’s resource team. In that capacity, I bring more of a clinical perspective to UBTs.

Q. How do teams improve care?

A. A project I had personal involvement with was the pediatric team at our Panola office, which addressed ADHD (Attention Deficit Hyperactivity Disorder) medication management. Before our UBT project, we were meeting the goal of having a follow-up visit within 30 days approximately 25 percent of the time. Through our UBT work, we increased those results to reaching and sustaining a rate above 90 percent after three months.

Q. Why haven’t more physicians embraced partnership?

A. The first thing I tell physicians about the UBTs is that it is about improving the work that we’re already doing. It’s not about adding more work, it’s about looking at the work that you're doing and figuring out how to do it better.

I think one of the barriers physicians face has been just lack of understanding. It wasn’t clear to physicians the value that UBTs can bring to the team. So it’s taking the UBT process and putting that into terms that are meaningful to physicians. Time is always a barrier for most people, and particularly for physicians. That’s why it’s important to have them understand that it’s not about doing more or working harder, it’s about working better. This is a very new way of thinking about teamwork. It’s about the physician being engaged and involved and still having a leadership role, but also embracing the value and the input, perspectives, talents and skills of the whole team, and understanding how everybody can share the same goal and work together and improve the accountability across the board.

What it really takes is physicians and teams going through the process. I can talk with them all I want, and tell them how it is in theory, but once they start to go through the process and see the results, and see how morale and efficiency improves—that’s when they become believers.

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Powerpoint: X Marks the Spot

Submitted by Kellie Applen on Tue, 07/03/2012 - 11:35
Region
Tool Type
Format
Content Section
Taxonomy upgrade extras
ppt_georgia_pharmacy

This PowerPoint slide from the July 2012 Bulletin Board packet highlights a pharmacy that reduced waste and improved service.

Non-LMP
Tool landing page copy (reporters)
Powerpoint: X marks the spot

Format:
PPT

Size:
1 Slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
This PowerPoint slide highlights a pharmacy that reduced waste and improved service. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

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Poster: X Marks the Spot

Submitted by Kellie Applen on Tue, 07/03/2012 - 09:54
Region
Tool Type
Format
Content Section
Taxonomy upgrade extras
poster_georgia_pharmacy

This poster from the July 2012 Bulletin Board Packet features a Georgia Pharmacy team that reduced waste and improved service.

Non-LMP
Tool landing page copy (reporters)
Poster: Busy call center boosts morale with fun

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster, for bulletin boards in break rooms and other staff areas, features a Georgia Pharmacy team that reduced waste and improved service.

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