When the Game Changes, Change Your Game
A unit-based team at Kaiser Permanente's Capitol Hill Medical Center in Washington, D.C. helps its department adjust to a big jump in membership--and improves patient care at the same time.
This short video shows how a unit-based team at Kaiser Permanente's Capitol Hill Medical Center in Washington, D.C. is adjusting to a big jump in membership—and improving patient care at the same time.