slides

• Documenting and tracking the time to complete each step in the process  
• Identifying workflow bottlenecks
• Reviewing staffing and tweaking schedules

What can your team do to examine and improve your workflow? How do you think that would affect care and service for our member and patients?

• Tracking slide turnaround times on a white board
• Discussing turnaround times and quality assurance issues in team huddles
• Meeting weekly with the UBT’s sponsors to help with engagement and remove barriers
• Including pathologists to facilitate better communication between staff and physicians

What can your team do to remove barriers in your daily work? What else could your team do to use huddles to improve quality?