UBTs Improving the New Member Experience
These presentations from the Sept. 11, 2013, virtual UBT fair reveal how teams are improving the new member experience.
Use the posters and tools at right in presentations or meetings to help your teams overcome barriers, compare results and reach high performance.
The PowerPoint slides ("These Results Prove It's Working") show examples of unit-based teams from every region making a difference for KP members and patients.
Borrow from the ideas on this page to inspire your team, convince doubters to come on board, and identify projects and practices that have worked for others.
UBT fairs are a dynamic, engaging forum for spreading successful practices and sharing ideas. Throughout Kaiser Permanente, regions and facilities are discovering that UBT fairs help inspire teams to take on new performance improvement challenges.
These presentations from the Sept. 11, 2013, virtual UBT fair reveal how teams are improving the new member experience.
These are slides from three teams that presented their outstanding work on patient safety in a March 2013 virtual UBT Fair.