Mid-Atlantic States

Charlisa Heiligh-Griffin

sty_human_Charlisa Heiligh-Griffin_Hank50

Meet Charlisa Heiligh-Griffin, one of the Humans of Partnership.

Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Status
Developing
Tracking (editors)
Date of publication

I had a situation with an elderly member whose family was arguing about her care. She was scared and crying and couldn’t speak because of the strong emotions being expressed. I took a minute to focus on her and helped her calm down. Then, I asked the family to give me a moment so I could review the patient privacy laws. I came back to speak with the calmest family member and gave them an explanation, along with documents they needed to determine who would be responsible for her care. It ended well, but it was very difficult. When something stressful arises, take a minute to breathe and put yourself in the other person’s position. If a person is truly irate, turn to your co-workers or a supervisor to back you up. Two heads are always better than one. Don’t flat out say ‘no.’ Say, ‘Let me check into this for you.’ This lets them know you are working with them and not against them. The words you use can defuse a situation. They will remember that you tried.

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David Harper

Meet David A. Harper, one of the Humans of Partnership. He recalls the time a friend committed suicide and reflects on the importance of speaking up.

Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Status
Developing

A friend of mine committed suicide a week and a half ago. We all thought things were OK, even though we knew they weren’t perfect. We had no idea things were as bad as they were. This wasn’t a Kaiser colleague or member but—at home, at work, you never know when what you say might make the crucial difference. Could I have asked more questions? It may not have changed the outcome, but at least I would have spoken up. 

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Be Healthy, Change Lives: Uchechi Nwokorie

Region
Mid-Atlantic States
Keywords
Uchechi Nwokorie
Middle Atlantic States
Clinical Assistant
Topic
Total Health
Request Number
video_148_total_health_uchechi_nwokorie
Long Teaser

A Kaiser Permanente employee shares her journey to better health — and how she is now helping her teammates do the same.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Video Media (reporters)
Download File URL
http://content.jwplatform.com/videos/7R3wiliz-iq13QL4R.mp4
Running Time
1:26
Status
Released
Tracking (editors)
Date of publication

After her son is diagnosed with Type 1 diabetes, a Kaiser Permanente clinical assistant makes it her mission to ensure her family—and her team members at work—are living healthy.

 

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Strength in Numbers

Region
Mid-Atlantic States
Keywords
Largo Medical Center
physical therapy
Topic
Service
Request Number
sldshw_vid_136_strength_in_numbers
Long Teaser

A Physical Therapy unit-based team in the Mid-Atlantic States discovers the power that comes from involving every team member.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Non-LMP
Video Media (reporters)
Running Time
1:42
Status
Released
Tracking (editors)
Date of publication

A Physical Therapy unit-based team discovers the power that comes from engaging every team member.

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Chasing Revenue? Stay On Top of Third-Party Billings
  • Showing providers how to code for accidents and workplace injuries
  • Teaching pharmacies how to ID medications related to injuries and accidents
  • Using electronic drug information system for better cross-referencing

 What can your team do create smoother workflows? And how could your team work better with other UBTs to improve performance? 

 

scarrpm Tue, 12/20/2016 - 11:37

From Skeptics to Believers

Submitted by Laureen Lazarovici on Wed, 12/07/2016 - 13:32
Region
Mid-Atlantic States
Northwest
Southern California
Topics
Culture
Role
Frontline Workers
UBT Consultants & UPRs
Hank
Fall 2016
Request Number
sty_Hank49_Skeptics to Believers
Long Teaser

Personal stories from three frontline workers, whose initial doubts about unit-based teams fell away once they started seeing the results of their efforts to improve performance. 

Communicator (reporters)
Sherry Crosby
Editor (if known, reporters)
Non-LMP
Photos & Artwork (reporters)
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Tips and Tools for Turning Skeptics Into Believers

Unit-based teams are our engines for change. Here are some ways to fuel them up: 

Tip Sheet: Engage Your Entire Team

Finding ways to involve everyone on the unit-based team can be hard to do, especially in large departments. If you’re struggling to involve your team members, download this tip sheet. 

Tip Sheet: Spread the Word

It’s important to find ways to reach everyone on the UBT. Download these tips to keep your team functioning smoothly and communicating well.

 

 

Status
Developing
Tracking (editors)
Story content (editors)
Headline (for informational purposes only)
From Skeptics to Believers
Deck
Engaging with their teams changes three workers' outlook
Story body part 1

Creating a better workplace turns cynics into champions of unit-based teams. UBTs give workers represented by a union in the Coalition of Kaiser Permanente Unions a way to lead change. They help workers, managers and physicians better serve Kaiser Permanente members and patients. Yet too many people don’t know they are part of a UBT. Truth is, everyone in the unit is a UBT member. And, as you’ll see in this issue, engaging with your team can change lives—including your own. Read on and see how.

Portrait of Kimberly Carolina

Big picture comes into focus

Kimberly Carolina, clinical assistant, OPEIU Local 2, Neurology (South Baltimore Medical Center, Mid-Atlantic States)

"When we first learned about working in partnership, I thought it would be difficult. I was a little skeptical and reluctant. It was hard to work with management because they’re actually your boss. I was part of a hiring team and felt uncomfortable speaking up to say why I thought certain candidates wouldn’t work.

Working as a team was very new to everyone. I wondered if there would be backlash or repercussions. Some employees didn’t feel secure about their jobs and didn’t feel like they even had a voice. One day, I realized they were the same as I was. I had a fear of speaking up and so did the managers. After I realized that, we were able to move forward. Employees, providers and everyone needed to have a voice. We needed to not only talk, but to make things happen. It’s been a lot of learning, a lot of great experience and growth.

When I first started out I didn’t see how you needed each person and each piece to make the company grow. The puzzle came together for me.

Now the communications piece is there. We work to be effective, efficient and see the broad picture. It’s amazing to see everyone come together with one common goal to fix things, such as patient wait times.

I enjoy it better now. I’m learning more. I like the results I have seen. Partnership is like you had a child two decades ago and they’ve grown up to be a successful person."

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Regions tyra.l.ferlatte Thu, 11/10/2016 - 16:33
Migrated
not migrated
Region
Colorado
Georgia
Hawaii
Mid-Atlantic States
Northern California
Northwest
Southern California
Washington
National
Keywords
regions
Topics
LMP Processes
Request Number
LMPSITE-1507
Long Teaser

Key information about each of KP's regions. 

Story body part 1

The Labor Management Partnership operates in seven of Kaiser Permanente's eight operating regions across the United States. These regions serve the needs of their respective KP members and patients, guided by a common set of partnership principles and practices. Learn more about each.

Colorado

Serves 541,000 members in 34 medical offices. Of its 256 unit-based teams, 188 (73 percent) were rated high performing as of June 2021.

Georgia

Serves 316,000 members in 29 medical offices. Of its 108 unit-based teams, 94 (87 percent) were rated high performing as of June 2021.

Hawaii

Serves 258,000 members throughout the islands, in 24 medical offices and one hospital. Of its 60 unit-based teams, 54 (90 percent) were rated high performing as of June 2021.

Mid-Atlantic States

Serves 787,000 members in Maryland, Virginia and the District of Columbia in 39 medical offices. Of its 277 unit-based teams, 213 (77 percent) were rated high performing as of June 2021.

Northern California

Serves 4.5 million members in 249 medical offices and 35 hospitals. Of its 1,347 unit-based teams, 1,006 (75 percent) were rated high performing as of June 2021.

Northwest

Serves 633,000 members in Oregon and Southwest Washington, in 59 medical and dental offices and three hospitals. Of its 407 unit-based teams, 280 (69 percent) were rated high performing as of June 2021.

Southern California

Serves 4.7 million members in 257 medical offices and 19 hospitals. Of its 1,115 unit-based teams, 789 (71 percent) were rated high performing as of June 2021.

Washington

Serves more than 688,000 members in the Puget Sound area and east to Spokane with 48 medical facilities and one hospital. The Washington region became part of Kaiser Permanente  in 2017. The region's LMP council held its first meeting in Q2-2019.

National Functions

These departments (Finance, Health Plan Administration and IT) serve KP members, patients and staff across the program. Of 81 unit-based teams, 50 (62 percent) were rated high performing as of June 2021.

Communicator (reporters)
Laureen Lazarovici
Editor (if known, reporters)
Tyra Ferlatte
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Status
Developing
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