Mid-Atlantic States

Poster: Transforming Transport

Submitted by Shawn Masten on Fri, 04/26/2013 - 15:20
Region
Mid-Atlantic States
Tool Type
Posters
Format
PDF
Keywords
adult medicine
patient transport wheelchair Mid-Atlantic States
Capital Hill Medical Center
May/June 2013 Bulletin Board Packet
Topics
Service
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
bulletin board packet
bb_transforming_transport

This poster, which appears in the May/June 2013 Bulletin Board Packet, highlights a Mid-Atlantic States team that reduced patient transport times.

Non-LMP
Tool landing page copy (reporters)
Poster: Transforming Transport

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster highlights a Mid-Atlantic States team that reduced patient transport times. Post on bulletin boards, in break rooms and other staff areas.

Released
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Classification (webmaster)
Quality
Obsolete (webmaster)
poster
PDF
Northern California
bulletin board packet
not migrated

PPT: Transforming Transport

Submitted by Shawn Masten on Fri, 04/26/2013 - 15:14
Region
Mid-Atlantic States
Tool Type
PowerPoints
Format
PPT
Keywords
Mid-Atlantic States
inpatient transport
Capitol Hill Medical Center
May/June 2013 Bulletin Board Packet
Topics
Service
Role
Frontline Workers
UBT Consultants & UPRs
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
bulletin board packet
ppt_capitolhill_adultmedicine

This PowerPoint slide from the May/June 2013 Bulletin Board Packet features a Mid-Atlantic States Team that reduced patient transport times.

Non-LMP
Tool landing page copy (reporters)
PPT: Transforming Transport

Format:
PPT

Size:
1 Slide

Intended audience:
LMP employees, UBT consultants, improvement advisers

Best used:
This PowerPoint slide features a Mid-Atlantic States team that reduced patient transport times. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente. 

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Not My Father's Union

Region
Mid-Atlantic States
Keywords
Capitol Hill Clinic
Louise Casa
Lu Casa
Jacqueline Marshall
Nikki Davis
Topic
Culture
Role
Frontline Workers
Request Number
video_not_my_fathers_union
Long Teaser

This three-minute video shows what's different about the unions working in Partnership at KP. Union members do more than fight for wages and benefits. They are directly involved in solving problems and making decisions that help make KP the best place to work and to receive care.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Video Media (reporters)
Download File URL
VID-20_NotYourFathers/Not_Fathers_Union_Kaiser.zip
Running Time
3:02
Status
Released
Tracking (editors)
Flash
Date of publication

"Not My Father's Union" is a three-minute video highlighting what's different about the unions working in partnership at Kaiser Permanente. Union members involved in the Labor Management Partnership do more than fight for wages and benefits. They are directly involved in solving problems and making the decisions that make KP the best place to receive care.

 

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Performance: A Union Issue? Kellie Applen Mon, 03/25/2013 - 10:21
not migrated
Performance: A Union Issue
Region
Mid-Atlantic States
Tool Type
Posters
Format
PDF
Keywords
adult medicine
small tests of change
Capitol Hill Medical Center
Louise Casa
Jacqueline Marshall
Nikki Davis
hypertension control
performance union issue
Topics
Culture
Performance Improvement
Role
Frontline Workers

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Union employees, union members, external audiences

Best used:
This poster describes why performance is a union issue. It’s human nature to want to contribute—and that means when people come to work, they naturally want to do a good job. Because workers care about performance, unions do, too. Post at LMP and UBT trainings, UBT meetings, union conferences, and new employee trainings.

poster_performance_union_issue

This poster describes why performance is a union issue. It’s human nature to want to contribute—and that means when people come to work, they naturally want to do a good job. Because workers care about performance, unions do, too.

Non-LMP
Released

Transforming Transport

Submitted by anjetta.thackeray on Fri, 03/15/2013 - 16:54
Region
Mid-Atlantic States
Keywords
patient transport
Topics
Service
Role
Frontline Managers
Frontline Workers
Taxonomy upgrade extras
lmpartnership.org
Request Number
pdsa_MAS_Capitol Hill_AdultMed
Long Teaser

This snapshot shows how a Mid-Atlantic States team cut the average time for wheelchair transport trips by more than half.

Communicator (reporters)
Non-LMP
Editor (if known, reporters)
Tyra Ferlatte
Photos & Artwork (reporters)
Some of the Capitol Hill Adult Medicine team: Johnyia King, lead nurse, UFCW Local 400; Sos Miboijana, MD; Jaqueline Cox, receptionist, OPEIU Local 2; Nikki Davis, LPN, OPEIU L2; labor co-lead Louise Casa, a nurse practitioner, UFCW Local 400 , and former management co-lead Shirley Moreland, clinical operations manager.
Only use image in listings (editors)
not listing only
Learn more (reporters)

Jacqueline Marshall, Jacqueline.E.Marshall@kp.org

Louise Casa, Louise.Casa@kp.org

Collaborate (reporters)
Collaborate
Service
Highlighted stories and tools (reporters)
Learn About SMART Goals
What Makes a Goal SMART?
Status
Released
Tracking (editors)
Flash
Story content (editors)
Headline (for informational purposes only)
Rolling In With the Right Solution
Deck
Capitol Hill cuts length of wheelchair trips by more than half
Byline
Anjetta McQueen
Story body part 1

Department: Adult Medicine, Capitol Hill Medical Center (Mid-Atlantic States)

Value Compass: Service

Problem: Some individual patient transport trips were taking an hour or more, inconveniencing patients and impacting the unit's smooth operation. Staff members sometimes had to wait for a patient to receive medications or had to return to the unit to retrieve a wheelchair adequate for the height and weight of the patient.

SMART goal: Reduce staff time spent transporting a patient by wheelchair from the unit to the lab, pharmacy, hospital entrance or public transit stop from an average of 30 minutes to 15 minutes between May and September 2012.

Union co-lead: Louise Casa, nurse practitioner, UFCW Local 400

Management co-lead: Jacqueline Marshall, RN, clinical operations manager for Adult Medicine

Small tests of change:

  • A trained, dedicated transporter position
  • New, wider wheelchairs
  • Coordinating transport times with other departments
  • Lab and pharmacy patient priority cards

Results: Reduced staff time to transport patients from an average of more than 30 minutes to 10 minutes.

Biggest challenges

A brisk walk by an able-bodied person from the unit to the train station takes about 15 minutes roundtrip—but struggling with an infirm patient in an outdated or inappropriately sized wheelchair could easily double that time.

Other issues included patient dissatisfaction, staff injuries and the added risk of patient treatment delays or falls, says labor co-lead Casa, noting that “we had to look at the problem from many angles.”

Background

The Capitol Hill Medical Center opened with great fanfare in 2011. Hailed as a beacon for affordable and accessible care just as the national debate heated up on these issues, the center attracted attention—and many new members. One key factor that made the new facility so attractive—its proximity to a major public transit station in the District of Columbia—also turned into a potential Achilles heel.

That was until the Adult Medicine UBT rolled in with the right solutions.

The Adult Medicine team started by using performance improvement charting tools to log the time each staff member took to transport a patient to and from the Union Station subway stop or to ancillary departments within the medical center.

The team discovered many of the elderly or wheelchair-using members struggled to make the long trek from the exit doors of Union Station to the waiting room of the Adult Medicine unit, a medical center starting point for most patients.

The team lobbied for new wheelchairs—and for a new transporter position, an OPEIU Local 2 member who transports many of the patients and coordinates the trips that staff members make to the other departments.

In addition, the team now calls ahead to the lab or pharmacy to ensure tests and medications will be ready, or nearly so, when the patient is brought in. It also gives patients red cards to signal their priority status to lab and pharmacy staff.

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Poster: UBT Helps New Members Navigate KP

Submitted by Kellie Applen on Mon, 02/25/2013 - 14:32
Region
Mid-Atlantic States
Tool Type
Posters
Format
PDF
Keywords
Mid-Atlantic States
Mid-Atlantic region
new members
Falls Church
ambassadors
Topics
Service
Role
Frontline Managers
Frontline Physicians
Frontline Workers
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
poster_falls_church_new_member

This poster from the March/April 2013 Bulletin Board Packet features a Mid-Atlantic States team that has found a way to help new members transition smoothly to KP.

Non-LMP
Tool landing page copy (reporters)
Poster: UBT Helps New Members Navigate KP

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline employees, managers and physicians

Best used:
This poster features a Mid-Atlantic States team that has found a way to help new members transition smoothly to KP. Post on bulletin boards in break rooms and other staff areas.

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Tracking (editors)
Obsolete (webmaster)
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New Member Map

Submitted by Paul Cohen on Mon, 02/04/2013 - 13:07
Region
Mid-Atlantic States
Tool Type
Logos and Templates
Format
DOC
Topics
Service
Role
Frontline Workers
Taxonomy upgrade extras
lmpartnership.org
tool_MAS_new member map.am.doc

Tips for new members to get the most from KP's services.

Non-LMP
Non-LMP
Tool landing page copy (reporters)
New Member Map

Format:
DOC

Size:
1 page, 2 sides, 8.5" x 11"

Intended audience:
Frontline teams seeing new members in KP clinics

Best used:
This New Member Map, based on a tool developed by a team in KP's Mid-Atlantic States Region, helps new members find their way through the KP system. It can be adapted as necessary to meet the needs of patients and members in other regions. Use as a handout or template to help new members easily access KP services.

Released
Tracking (editors)
Classification (webmaster)
PDF
Service
Obsolete (webmaster)
not migrated

PPT: Communication Improves Mammogram Rates

Submitted by Kellie Applen on Mon, 01/07/2013 - 19:46
Region
Mid-Atlantic States
Tool Type
PowerPoints
Format
PPT
Keywords
Mid-Atlantic States
Maryland
Shady Grove Medical Center
Rockville
mammogram rates
Topics
Preventive Care
Quality
Role
Frontline Workers
UBT Consultants & UPRs
ppt_increase_mammogram_rates_md.

This PowerPoint slide, from the January/February 2013 Bulletin Board Packet, features a Maryland team that improved mammogram rates through better communication.

Non-LMP
Tool landing page copy (reporters)
PPT: Communication Improves Mammogram Rates

Format:
PPT

Size:
1 Slide

Intended audience:
LMP employees, UBT consultants, improvement advisers

Best used: 
This PowerPoint slide features a Maryland team that improved mammogram rates through better communication. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente. 

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Obsolete (webmaster)
not migrated

Poster: Improving Mammogram Rates

Submitted by Kellie Applen on Mon, 01/07/2013 - 19:41
Region
Mid-Atlantic States
Tool Type
Posters
Format
PDF
Keywords
adult medicine
Maryland
Shady Grove Medical Center
Rockville
Topics
Preventive Care
Quality
Content Section
Postcards to Posters
Taxonomy upgrade extras
lmpartnership.org
bulletin board packet
bb_communication_improves_mammograms_md.

This poster, which appears in the January/February 2013 Bulletin Board Packet, highlights a Maryland team that improved its mammogram screening rate.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Poster: Communication Improves Mammogram Rates

Format:
PDF

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Post on bulletin boards, in break rooms and other staff areas to share with your team how effective communication keeps the patient at the center of our work.

 

Released
Tracking (editors)
Classification (webmaster)
Quality
Obsolete (webmaster)
poster
PDF
Northern California
bulletin board packet
not migrated

PPT: Better Workflow Controls Blood Pressure

Submitted by Kellie Applen on Wed, 06/06/2012 - 15:30
Region
Mid-Atlantic States
Tool Type
PowerPoints
Format
PPT
Keywords
Mid-Atlantic States
MD
Largo
workflow
Topics
Chronic Disease Management
Performance Improvement
Role
Frontline Managers
Frontline Workers
UBT Consultants & UPRs
Content Section
Postcards to Posters
Taxonomy upgrade extras
bulletin board packet
ppt_workflow_blood_pressure_MAS

This PowerPoint features a Maryland team that got more hypertensive patients' blood pressure under control.

Non-LMP
Tyra Ferlatte
Tool landing page copy (reporters)
Poster: Better Workflow Controls Blood Pressure

Format:
PPT

Size:
1 slide

Intended audience:
LMP staff, UBT consultants, improvement advisers

Best used:
Share this with your team to gain inspiration from this Maryland UBT that got more hypertensive patients' blood pressure under control.

 

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Tracking (editors)
Obsolete (webmaster)
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