Frontline Workers

• Identifying eligible members for colorectal screening
• Developing a personalized story for each patient to make it relevant
• Creating a follow-up process to ensure patients are following through with the test

What can your team do to customize your outreach to patients?

• Reaching out to patients
• Emphasizing the value of taking the colorectal screening test
• Identifying at-risk patients whenever they come into the office

What can your team do to be proactive about screening patients for cancer or other diseases? 

• Emphasizing the environmentally responsible aspect of the project to build support 
• Printing one-page instead of multi-page patient summaries
• Using time freed from printing to make calls and speak with members

What can your team do to "green" your work life? 

• Reaching out to LMP and UBT consultants for help
• Opening the lines of communication, including daily huddles
• Working the problem

What can your team do to improve communication?  What else could your team do to create a psychologically safe environment? 

• Communicating with the customer
• Addressing the customers’ complaints
• Getting the entire team involved in making an effort to improve customer service

What can your team do to listen to and address feedback from patients and members?

• Investing in high-tech equipment
• Reducing the use of chemicals and consumption of water
• Creating a safer workplace

 What can your team do to "green" your workplace?

• Reducing cancer IV medication waste
• Scheduling back-to-back, same-day appointments
• Using smaller vials

 What can your team do to consolidate resources and improve efficiency?

• Reducing the use of butterfly needles
• Assessing when it’s sufficient to use a standard needle
• Allowing phlebotomists to self-monitor

What can your team do to use your resources more efficiently? What else could your team do to reduce waste? 

• Training your team about the co-pay collection process and how to ask for money
• Educating about the importance of co-pays and the availability of financial assistance
• Hiring a financial counselor, and making them both visible and available to patients

What can your team do to get needed trainings from other departments? What else could your team do to see how your work fits into KP's "big picture"?