Great care, any time, anywhere: Health care is changing to meet consumers’ high expectations. And high-performing unit-based teams, led by frontline workers, managers and physicians across Kaiser Permanente, are finding new ways to make sure every patient and member's experience is convenient, easy, personal and respectful. See how they are doing it.
Archived content
Live, non-archived content
Long Teaser
A toolkit to help teams improve service.
Nav Section
Video Band Title
Putting the Patient at the Center
Video Band Items
When the Game Changes, Change Your Game
Giving Patients a Voice
Topics
Service
Date of publication
This has been edited
0
Content Type
LMP Focus Area
Toolkit
Content Goal
Inspire
Instruct
Subject
Right Pull Quote
We all have the ability to make the difference by remembering why we are here and putting the patient first.
Right Pull Quote Source
Kris Gardner
Right Pull Quote Source Title
Medical assistant, SEIU-UHW