Format: PDF
Size: 16 pages; print on 8½” x 11” paper (for full-size, print on 11" x 14" and trim to 9.5" x 11.5")
Intended audience: Frontline workers, managers and physicians
Best used: Download the PDF or read the issue online by using the links below.
Stories
Giving Patients a Voice
Learning by Listening
Curiosity Leads to Better Service
Simple Notebook Improves Care
Around the Regions
From the Desk of Henrietta: Body, Mind, Service
Tips and Tools
Puzzles and Games
- SuperScrubs! Hank's full-page comic: Through the Patient's Eyes
- Patient Participation, a word scramble
- Caring for Patients With Heart, a "Hank lib"
- Get the answers to this issue's puzzles and games
Giving Patients a Voice
Learning by Listening: Patient Advisory Councils
Curiosity Leads to Better Service
Work With Patients to Ensure Follow-Up Appointments
Archived content
Live, non-archived content
Long Teaser
The Fall 2014 issue of HANK, the Labor Management Partnership's quarterly magazine focuses on giving patients a voice.
Nav Section
Topics
Culture
Performance Improvement
Service
Communicator
Tyra Ferlatte
Editor (if known)
Tyra Ferlatte
Hank
Fall 2014
Keywords
patients
patient voice
Date of publication
This has been edited
0
Content Type
Hank
Content Goal
Inspire
Instruct
Subject
Hank Issue Number
41