Graph/Improvement - Color

Empowering Patients to Choose End-of-Life Care
  • Training staff and physicians about advance directives
  • Developing a “smart set,” a standardized phrase, to track advance directives in Kaiser Permanente HealthConnect
  • Creating a process for medical assistants to verify, update and offer information about advance directives to radiation cancer patients
Laureen Lazarovici Tue, 06/08/2021 - 12:48
Promoting Online Care and Coverage for Members
  • Involving the entire team in the effort to register members on kp.org
  • Pairing up receptionists to sign up members for kp.org while checking them in for appointments
  • Hosting promotional fairs and friendly staff competitions to enroll members on kp.org

What can your team do to increase use of kp.org?

Laureen Lazarovici Tue, 03/31/2020 - 17:39
Spread the Love and Build Their Loyalty
  • Creating ID system for new members, such as highly visible yellow stickers on member cards
  • Training staff and doctors about the importance of new members and how to make them feel welcome
  • Making outreach calls for the new member's first appointment

What can your team do to welcome new members to KP? 

 

scarrpm Thu, 12/29/2016 - 16:45
Kid Food: Don't Fight It, Serve It
  • Following the successful practice of another team that solved the same problem
  • Offering kid-friendly food like peanut butter and jelly sandwiches
  • Creating restaurant style menus with imagery of zoo animals

What can your team do to listen to the voice of the patient? And how could your team learn from other teams that have tackled challenges similar to yours?

 

 

scarrpm Thu, 12/29/2016 - 10:07
Going Skin-to-Skin Is Best for New Babies
  • Establishing a baseline measurement for how long moms are getting skin-to-skin contact with their new babies
  • Creating talking points of the benefits for both new baby and mother about this critical bonding
  • Communicating with staff to ensure a minimum of 60 minutes of skin-to-skin contact occurs post delivery

 What can your team do to explain the "why" behind what you are doing? 

scarrpm Wed, 12/28/2016 - 11:18
Chasing Revenue? Stay On Top of Third-Party Billings
  • Showing providers how to code for accidents and workplace injuries
  • Teaching pharmacies how to ID medications related to injuries and accidents
  • Using electronic drug information system for better cross-referencing

 What can your team do create smoother workflows? And how could your team work better with other UBTs to improve performance? 

 

scarrpm Tue, 12/20/2016 - 11:37

Early Shift Ensures On-Time Labs

  • Having lab assistants, not runners, pick up blood samples at 6 a.m. and drop off specimens every half-hour
  • Using clinical lab scientists from other departments to help process blood in the morning
  • Moving weekend shifts for clinical lab scientists to 6 a.m. instead of 9 a.m.

 What can your team do to shift its workflow for the benefit of patients? 

Subscribe to Graph/Improvement - Color