Graph/Improvement - Color

• Using key phrases in malnutrition assessment to catch the attention of physicians
• Bolding their recommendations in notes to doctors
• Speaking directly to physicians about potentially malnourished patients

What can your team do to improve cooperation between physicians and other members of the care team?

• Correcting wrong numbers in the Patient Member Handbook
• Handling calls directly instead of routing to call center, adding voice mail and returning messages hourly
• Wearing wireless headsets to take calls remotely

What can your team do to look at its work through the eyes of the patient? 

• Increasing training and teamwork to ensure accuracy of the data
• Working with regional subject-matter experts, and creatng a reference tool for self-review
• Conducting daily department-wide and self-audits to catch mistakes

What can your team do to build quality control into your workflow? 

• Reaching out to patients
• Emphasizing the value of taking the colorectal screening test
• Identifying at-risk patients whenever they come into the office

What can your team do to be proactive about screening patients for cancer or other diseases? 

• Training staff on how to handle cash, and tracking payments
• Getting a lock box to safely store cash payments, and reviewing data at monthly meetings
• Letting other teams know that cash payments are possible

What can your team do to look at the care experience though the eyes of the patient? What else could your team do to make going to the doctor easier for the member? 

• Using a “blitz” approach to the work queues, when new sessions get backed up
• Mobilizing everyone to work on the same queue until the backlog decreases
• Shifting from the existing practice of everyone working in individual queues

What can your team do to tackle large issues that are creating a backlog? Where else could your team use a "blitz" approach?

• Identifying members who are eligible for colorectal screening
• Developing scripting to personalize the importance of the screening
• Creating a process for follow up with members

What can your team do to humanize your approach in talking to patients about cancer screenings?