complaints
Proactive Customer Service Cuts Pharmacy Complaints
Kellie Applen
Mon, 11/14/2011 - 16:35
not migrated
Powerpoint: Proactive customer service cuts pharmacy complaints
Tool Type
Format
Topics
Content Section
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Format:
PPT
Size:
One slide
Intended audience:
LMP staff, UBT consultants and performance improvement advisers
Best used:
This slide highlights a pharmacy team that slashed complaints by 45 percent. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
ppt_proactive_customer_encounter
This slide highlights a pharmacy team that slashed complaints by 45 percent.
Non-LMP
Released