Sponsor & Leader Resource Guide for UBTs - Section 1
The purpose of this guide is threefold: to clarify how the role of leaders is changing, to provide tools that support leaders in this transition and to provide information about what UBT co-leads and team members are learning. This is section 1 of the guide.
Successful use of "I" messages helps you explain how you feel in a way that the other person is more likely to hear so they can understand how their actions affect you or others.
Intended audience: LMP leaders and unit-based team sponsors
Best used: This guide is designed to help leaders and sponsors understand their roles in a partnership environment and provide them with tools for working with and supporting unit-based teams.
Sponsor and Leader Resource Guide
The purpose of this guide is threefold: To clarify how the role of leaders is changing; to provide tools that support leaders in this transition; and to provide information about what UBT co-leads and team members are learning.
Although a lot is changing, many things are staying the same. You retain your individual responsibilities, while working in a more collaborative way to solve problems.
Sponsors can use this list of questions to help co-leads focus their thoughts on what they should measure or what metrics are available to help them track performance.
Intended Audience: Frontline managers, UBT sponsors and UBT co-leads
Best Used: This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.
ED-2078
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.