Format:
PDF
Size:
145 pages
Intended audience:
LMP leaders and unit-based team sponsors
Best used:
This guide is designed to help leaders and sponsors understand their roles in a partnership environment and provide them with tools for working with and supporting unit-based teams.
The purpose of this guide is threefold: To clarify how the role of leaders is changing; to provide tools that support leaders in this transition; and to provide information about what UBT co-leads and team members are learning.
Format:
PDF
Size:
8.5" x 11"
Intended Audience:
Frontline managers, UBT sponsors and UBT co-leads
Best Used:
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.
For sponsors and leaders, this table summarizes factors that are essential for successful UBTs.