Tip Sheet: A-HEART Service Recovery

Submitted by Kristi on Mon, 05/31/2010 - 21:33

This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.

Non-LMP
Editor (if known, reporters)
Laureen Lazarovici
Status
Released
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Performance improvement
Keywords
performance
mnemonic
patient
member
Topics
Service
Role
Frontline Managers
Frontline Workers
UBT Co-Leads
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
ED-2078
Tool landing page copy (reporters)

Format:
PDF

Size:
8.5" x 11"

Intended Audience:
Frontline managers, UBT sponsors and UBT co-leads

Best Used:
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.

Headline (for informational purposes only)
Tip Sheet: A-HEART Service Recovery
Tracking (editors)
Date of publication
Obsolete (webmaster)
Media Type
tips (checklist, etc.)
PDF
Vehicle/venue
lmpartnership.org
not migrated
Archived content
Live, non-archived content
Medium Teaser

Learn the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.

Short Teaser

Use this when a member/patient expresses a problem or concern.

This has been edited
1
Content Type
Tool
Content Goal
Instruct
Subject
Service
Value Compass Concepts
Customer service
Member services
Departments
Unit-based team concepts