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Tip Sheet: A-HEART Service Recovery

Submitted by Kristi on Mon, 05/31/2010 - 21:33
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Performance improvement
Keywords
performance
mnemonic
patient
member
Topics
Service
Role
Frontline Managers
Frontline Workers
UBT Co-Leads
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
ED-2078

This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.

Non-LMP
Laureen Lazarovici
Tool landing page copy (reporters)
Tip Sheet: A-HEART Service Recovery

Format:
PDF

Size:
8.5" x 11"

Intended Audience:
Frontline managers, UBT sponsors and UBT co-leads

Best Used:
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.

Released
Tracking (editors)
Obsolete (webmaster)
tips (checklist, etc.)
PDF
lmpartnership.org
not migrated
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