performance

Sponsor and Leader Resource Guide

Submitted by kevino on Sat, 06/05/2010 - 08:45
Tool Type
Reports and Guides
Format
PDF
Keywords
performance
culture
efficiency
role
changing
Topics
Culture
Role
Frontline Managers
Frontline Physicians
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
Sponsor and Leader Resource Guide

The purpose of this guide is threefold: To clarify how the role of leaders is changing; to provide tools that support leaders in this transition; and to provide information about what UBT co-leads and team members are learning.

Tyra Ferlatte
Tyra Ferlatte
Tool landing page copy (reporters)
Sponsor and Leader Resource Guide

Format: 
PDF

Size: 
145 pages

Intended audience: 
LMP leaders and unit-based team sponsors 

Best used:  
This guide is designed to help leaders and sponsors understand their roles in a partnership environment and provide them with tools for working with and supporting unit-based teams.

 

Attach/link tool (reporters or editors)
http://lmpartnership.org/lmp_media/files/sponsor-and-leader-resource-guide.pdf
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Tracking (editors)
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tips (checklist, etc.)
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lmpartnership.org
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Tip Sheet: A-HEART Service Recovery

Submitted by Kristi on Mon, 05/31/2010 - 21:33
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Performance improvement
Keywords
performance
mnemonic
patient
member
Topics
Service
Role
Frontline Managers
Frontline Workers
UBT Co-Leads
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
ED-2078

This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.

Non-LMP
Laureen Lazarovici
Tool landing page copy (reporters)
Tip Sheet: A-HEART Service Recovery

Format:
PDF

Size:
8.5" x 11"

Intended Audience:
Frontline managers, UBT sponsors and UBT co-leads

Best Used:
This tip sheet guides you through the important steps in performing service recovery, using the "A-HEART" mnemonic, when a member/patient expresses a problem or concern.

Released
Tracking (editors)
Obsolete (webmaster)
tips (checklist, etc.)
PDF
lmpartnership.org
not migrated

UBT Success Factors

Submitted by Kristi on Mon, 05/31/2010 - 20:14
Tool Type
Tip Sheets
Format
PDF
Running Your Team
Performance improvement
Keywords
performance
success
factors
critical skills
Topics
Culture
Performance Improvement
Role
Frontline Managers
UBT Co-Leads
UBT Sponsors
Taxonomy upgrade extras
lmpartnership.org
UBT Success Factors

For sponsors and leaders, this table summarizes factors that are essential for successful UBTs.

Non-LMP
Tool landing page copy (reporters)
UBT Success Factors

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline managers; UBT sponsors and co-leads

Best used:
This table offers key tips and summarizes factors that are essential for successful UBTs.

Released
Tracking (editors)
Classification (webmaster)
Unit-based Teams
Obsolete (webmaster)
PDF
lmpartnership.org
not migrated
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