TTP

• Educating providers and staff about the safest place for rolling chairs in exam rooms
• Collaborating with Environmental Services staff to ensure chairs are returned to the right spot after cleaning exam rooms
• Sharing the best practice with other teams

What can your team do to use visual cues in ways that might improve safety or improve performance? 

• Standardizing end-of-shift communication between nurses
• Assigning outgoing nurse assignments to incoming nurses
• Creating new workflows for hospital aides

What can your team do to reduce unnecessary variation?

• Involving the entire team in the effort to register members on kp.org
• Pairing up receptionists to sign up members for kp.org while checking them in for appointments
• Hosting promotional fairs and friendly staff competitions to enroll members on kp.org

What can your team do to increase use of kp.org?

• Using the Rapid Improvement Model to identify goals and the steps needed to improve performance
• Tracking the number of paper envelopes mailed to patients
• Developing smart phrases to expedite email communication

What can your team to do expand the use of existing technology to provide patients faster service? 

• Mailing sleep therapy equipment directly to patients instead of leaving packages for them to pick up at their nearest medical office building
• Centralizing supply distribution and eliminating the use of in-house couriers for greater efficiency
• Purchasing software that enables tracking of deliveries for improved cost savings

​What can your team do to put the patients' needs at the center when you try to improve performance?

• Training staff how to identify patients overdue for breast cancer screenings
• Partnering with Imaging department staff to fast-track mammogram appointments for pharmacy patients
• Developing a script to encourage patients to get preventive health screenings

What can your team do to work with other departments on a shared goal?